SimplyGo App User Guide

Updated Articles

  1. I updated my SimplyGo app and the app interface has completely changed – Is there a walkthrough on how to navigate the app?

    You may refer to the Quick Tour via Profile > App Tutorial for a quick run-through on navigating the app for key features. ...
  2. What is the difference between the existing and enhanced version?

    The latest version integrates features from the EZ-Link app, which include Auto Top-Up, EZ-Link Rewards, EZ-Link Wallet and more. Existing travel card-related services such as Concession card services, redemption of Public Transport Vouchers are s...
  3. What is the Enhanced SimplyGo app?

    Following the merger of TransitLink and EZ-Link, the Enhanced SimplyGo app streamlines all transit and card-related services onto one single app for the ease and convenience of commuters. 
  4. Submitting a top-up claim

    Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Step 3: Tap "File a new claim" Step 4: Tap "Top-Up Related Claim" Step 5: Select either of the options Step 6: Select your card and fill in the...
  5. Adding a Concession card

    Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details, then enter a card name And you're done! ...
  6. Adding a SimplyGo Concession card

    Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details And you're done! ...
  7. Adding a bank card

    Step 1: Tap "Add Card +" Step 2: Select "Credit / Debit Card" Step 3: Select your card type then enter a card name Step 4: Complete the verification process And you're done! ...
  8. Activating/Deactivating Safety Switch

    Step 1: Tap "More"  Step 2: Tap the "Safety Switch"  icon at the top right Step 3: Tap "Activate Safety Switch" Step 4:  Tap "Ok, proceed" And you're done! You may deactivate the safety switch at any time by tapping "Deactivat...
  9. Unlocking of EZ-Link Wallet

    Step 1: Tap "More"  Step 2: Tap "Pay by Wallet" Step 3: Toggle off "Lock your Pay by Wallet" Step 4:  Tap "Unlock" to confirm Enter your PIN And you're done! ...
  10. Removing a travel card

    Step 1: Select the card you wish to remove Step 2: Tap the three dots on the top right Step 3: Tap "Remove Card" And you're done! ...