SimplyGo App User Guide

Updated Articles

  1. Delinking credit/debit card from Auto Top-up

    Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to delink Step 5: Tap "Delete" Step 6: Tap "Remove" And you're done! ...
  2. Checking Auto Top-up status

    Step 1: Select the card you applied Auto Top-up for Step 2: Tap "Auto Top-up" And the status will be reflected. ...
  3. Applying for Auto Top-up of EZ-Link/Concession cards

    Step 1:  Select the card you wish to apply Auto Top-up (ATU) for  Step 2: Tap "Auto Top-up" Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select the ATU amount You may change your payment ...
  4. Paying with SGQR code using SimplyGo EZ-Link/Concession cards

    Step 1: Select a SimplyGo EZ-Link/Concession card you wish to use Step 2: Tap "Scan SGQR" Step 3: Tap "Continue" to proceed Step 4: Tap "Ok, got it!" if you have already set up a Payment PIN, otherwise, please follow the prompts to set ...
  5. Blocking your card

    Step 1: Select the card you wish to block Step 2: Tap the three dots at the top right Step 3: Tap "Block Card" If you have not completed a one-time Singpass MyInfo identity verification on the SimplyGo app, you will need to do so at th...
  6. Viewing of monthly transaction dashboard

    Step 1: Select the card you wish to view details of Step 2: Tap "View all"  Step 3: Select the month you wish to view and tap the statement* to download transactions *Monthly statements will be available on every 10th day of the foll...
  7. Viewing of card details for EZ-Link and Concession cards

    Step 1: Select the card you wish to view details of  Step 2: View card balance, card expiry date and travel transactions ...
  8. Viewing card details, balances & trip details

    Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...
  9. Removing a travel card

    Step 1: Select the card you wish to remove Step 2: Tap the three dots on the top right Step 3: Tap "Remove Card" And you're done! ...
  10. Adding a SimplyGo EZ-Link / EZ-Link card

    Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan your card  If you have not completed a one-time Singpass MyInfo identity verification on the SimplyGo app, you will need to do so at this stage. If you ha...