Updated Articles | Page 4 | SimplyGo App User Guide

Submitting a top-up claim

Last Updated: 29/08/2025 in Claim Submission

Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Step 3: Tap "File a new claim" Step 4: Tap "Top-Up Related Claim" Step 5: Select either of the options Step 6: Select your card and fill in the...
Adding a Concession card

Last Updated: 10/07/2025 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details, then enter a card name And you're done! ...
Adding a SimplyGo Concession card

Last Updated: 10/07/2025 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details And you're done! ...
Adding a bank card

Last Updated: 10/07/2025 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "Credit / Debit Card" Step 3: Select your card type then enter a card name Step 4: Complete the verification process And you're done! ...
Activating/Deactivating Safety Switch

Last Updated: 20/06/2025 in EZ-Link Wallet

Step 1: Tap "More" Step 2: Tap the "Safety Switch" icon at the top right Step 3: Tap "Activate Safety Switch" Step 4: Tap "Ok, proceed" And you're done! You may deactivate the safety switch at any time by tapping "Deactivat...
Unlocking of EZ-Link Wallet

Last Updated: 22/05/2025 in EZ-Link Wallet

Step 1: Tap "More" Step 2: Tap "Pay by Wallet" Step 3: Toggle off "Lock your Pay by Wallet" Step 4: Tap "Unlock" to confirm Enter your PIN And you're done! ...
Removing a travel card

Last Updated: 06/05/2025 in Adding/Removing Travel Cards

Step 1: Select the card you wish to remove Step 2: Tap the three dots on the top right Step 3: Tap "Remove Card" And you're done! ...
Resetting payment PIN

Last Updated: 23/04/2025 in EZ-Link Wallet

Step 1: Tap the "Profile" icon Step 2: Tap "Settings" Step 3: Tap "Reset Payment PIN" Step 4: Enter your details and tap "Next" ...
Redeeming an e-Voucher

Last Updated: 23/04/2025 in EZ-Link Wallet

Step 1: Tap "Services" Step 2: Tap "e-voucher (EZ-Link Wallet)" Step 3: Enter your redemption code and tap "Redeem" ...
Locking of EZ-Link Wallet

Last Updated: 23/04/2025 in EZ-Link Wallet

Step 1: Tap "More" Step 2: Tap "Pay by Wallet" Step 3: Toggle on "Lock your Pay by Wallet" Step 4: Tap "Lock Card" to confirm And you're done! ...