SimplyGo App User Guide

Account

Find out how to create an account, reset your password, or log out.

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Creating an account
Step 1: Enter your mobile number Step 2: Tap "Create Account" Step 3: Enter your details Step 4: Enter the OTP sent to your mobile number and tap "Continue" And you're done! Please log in with your password. ...
Resetting or changing your password
Step 1: Tap "Forgot Password" Step 2: Enter your mobile number and email address Step 3: Enter the OTP sent to your mobile number and tap "Continue" Step 4: Enter your new password And you're done! You may now log in to your account...
Enabling biometric login
Step 1: Tap the "Profile" icon Step 2: Toggle on "Use Biometric ID for Login" ...
Logging out
Andriod Step 1: Tap "Profile" Step 2: Scroll down and tap "Logout" iOS Step 1: Tap "Profile" Step 2: Tap "Settings" Step 3: Tap "Logout" ...
Updating of mobile number/email address
To update your mobile number or email address, please call the SimplyGo Hotline at 1800-2255 663 (available from 8 am to 6 pm daily) for assistance.
Removing a payment method
Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to remove Step 5: Tap "Delete" Step 6: Tap "Remove" And you're done! ...