SimplyGo App User Guide
SimplyGo App User Guide
Table of Contents
Table of Contents
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Glossary
Account
Creating an account
Resetting or changing your password
Enabling biometric login
Updating of mobile number/email address
Removing a payment method
Logging out
Unable to log in
Adding/Removing Travel Cards
Adding a bank card
Adding a SimplyGo EZ-Link / EZ-Link card
Adding a SimplyGo Concession card
Adding a Concession card
Removing a travel card
Card Related Features
Viewing card details, balances & trip details
Viewing of card details for EZ-Link and Concession cards
Viewing of monthly transaction dashboard
Blocking your card
Topping up your SimplyGo EZ-Link/Concession card (including PayNow)
Topping up your EZ-Link/Concession card
Paying with SGQR code using SimplyGo EZ-Link/Concession cards
Auto Top-up
Applying for Auto Top-up of SimplyGo EZ-Link/Concession cards
Applying for Auto Top-up of EZ-Link/Concession cards
Checking Auto Top-up status
Changing Auto Top-up Payment Method for EZ-Link cards
Changing Auto Top-up Payment Method for SimplyGo EZ-Link / Concession cards
Updating Expiry Date of Payment Method for Auto Top-up
Deactivating Auto Top-up for SimplyGo EZ-Link/Concession cards
Delinking credit/debit card from Auto Top-up
Claim Submission
Submitting a transit claim
Submitting a top-up claim
Checking claim status
Concession Cards
Concession card application
Concession card conversion
Concession card replacement
Buying a Monthly Concession Pass
E-voucher
Redeeming an e-Voucher to your transit card
Purchasing a Travel Gift Voucher
Redeeming a Travel Gift Voucher
Viewing Travel Gift Voucher Purchase History
My Family
Creating a group
Adding a member
Sharing a card within the group
EZ-Link Motoring
Adding an EZ-Link Motoring card
Applying for EZ-Link Motoring service
Checking of EZ-Link Motoring Service Transactions
Changing payment method for EZ-Link Motoring service
Updating expiry date of payment method for EZ-Link Motoring Service
Terminating EZ-Link Motoring service
EZ-Link Rewards
Redeeming a reward
EZ-Link Wallet
Activating EZ-Link Wallet
Activating EZ-Link Wallet with Mastercard
Topping up EZ-Link Wallet
Locking of EZ-Link Wallet
Unlocking of EZ-Link Wallet
Activating/Deactivating Safety Switch
Redeeming an e-Voucher
Resetting payment PIN
Transferring funds from EZ-Link Wallet
Travel
Saving preferred train lines for disruption alert
Locating bridging bus services
Changing preferences for train disruption alert
Campaigns
Viewing the latest campaigns available
How to sign up for Travel Smart Journeys
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Troubleshooting
I am facing issues on the app. How do I send feedback or report issues?
04/08/2026 10:12 am +08
You may send in your feedback via the e-feedback form
here
.