Step 2: Tap the affected transaction
Step 3: Tap "File a claim for overcharged fare"
Step 4: Enter your transit details
Step 5: Enter your contact details
Step 6: Tap "Submit"
And you're done!
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- What is the Enhanced SimplyGo app?
- What is the difference between the existing and enhanced version?
- I noticed that there is a SimplyGo app update from App Store. Is this a mandatory update?
- I updated my SimplyGo app and the app interface has completely changed – Is there a walkthrough on how to navigate the app?
- I have problems navigating the app with the new interface. How do I find specific feature?
- Can I switch back to the previous version of SimplyGo app after updating it?
- Should I use the EZ-Link app or the Enhanced SimplyGo app?
- Will the integration impact existing promotions or loyalty programmes associated with the EZ-Link app?
- If I do not have an account on the Enhanced SimplyGo app, can I still access the app?
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- I have an account on both the SimplyGo and EZ-Link apps. What happens to the cards, existing Reward points or EZ-Link Wallet in my accounts after I update to the Enhanced SimplyGo app?
- How do I know if I have completed syncing my account on the Enhanced SimplyGo app?
- Can I still access my EZ-Link account via the EZ-Link app after I update to the Enhanced SimplyGo app?
- My accounts on both the SimplyGo and EZ-Link apps are tagged to different mobile numbers. What happens when I update?
- I have an existing account on both apps, but I have two different email addresses registered for both apps. What shall I do?
- My existing SimplyGo app has been automatically updated to the Enhanced SimplyGo app. However, I do not wish to sync my accounts. Can I still use the two apps separately?
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- Why am I unable to access my existing account / create a new account with foreign mobile number on the Enhanced SimplyGo app?
- Will I still be able to use the Enhanced SimplyGo app?
- How do I check my travel transactions on my travel card now that I am unable to log into the Enhanced SimplyGo app with my foreign mobile number?
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Step 1: Select the card you wish to submit a claim for
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