Articles
What is the Enhanced SimplyGo app?
Following the merger of TransitLink and EZ-Link, the Enhanced SimplyGo app streamlines all transit and card-related services onto one single app for the ease and convenience of commuters.
What is the difference between the existing and enhanced version?
The latest version integrates features from the EZ-Link app, which include Auto Top-Up, EZ-Link Rewards, EZ-Link Wallet and more. Existing travel card-related services such as Concession card services, redemption of Public Transport Vouchers are sti...
I noticed that there is a SimplyGo app update from App Store. Is this a mandatory update?
The update is optional and users who choose not to update can still continue to use the existing version.
I updated my SimplyGo app and the app interface has completely changed – Is there a walkthrough on how to navigate the app?
You may refer to the Quick Tour via Profile > App Tutorial for a quick run-through on navigating the app for key features. ...
Can I switch back to the previous version of SimplyGo app after updating it?
Similar to other apps, once a user proceeds with the update, the process is irreversible and can no longer revert to the previous version.
Should I use the EZ-Link app or the Enhanced SimplyGo app?
We encourage you to use the Enhanced SimplyGo app as it has integrated functions from the EZ-Link app. On top of the existing transit ticketing and card-related services, such as Concession card services, you will also be able to access the EZ-Lin...
Will the integration impact existing promotions or loyalty programmes associated with the EZ-Link app?
There is no impact to existing promotions and loyalty programmes of the EZ-Link app. Current promotions / campaigns will continue on the enhanced SimplyGo app, and customer’s reward points will be automatically transferred.
If I do not have an account on the Enhanced SimplyGo app, can I still access the app?
You may make use of the Guest Mode for quick access to selected services if you do not have an account on the Enhanced SimplyGo app: Apply New Concession Card Concession Card Conversion Replace Concession Card Scan Card for Details Fare Cal...