Updated Articles | Page 5 | SimplyGo App User Guide

Enabling biometric login

Last Updated: 10/02/2026 in Account

Step 1: Tap the "Profile" icon Step 2: (for iOS) Toggle on "Use Face ID for Login" (for Android) Toggle on "Use Touch ID for Login" ...
Changing Auto Top-up Payment Method for SimplyGo EZ-Link / Concession cards

Last Updated: 05/02/2026 in Auto Top-up

Step 1: Tap "Auto Top-up" on the Card Details page Step 2: Tap "Change" Step 3: Select the new payment method Step 4: Verify the selected payment method and tap "Next" Step 5: An authorisation amount will be held on t...
Changing Auto Top-up Payment Method for EZ-Link cards

Last Updated: 05/02/2026 in Auto Top-up

Step 1: Tap "Auto Top-up" on the Card Details page Step 2: Tap "Change" Step 3: Select the new payment method and tap "Confirm" Step 4: An authorisation amount will be held on the selected bank card. Tap "Proceed". And you'r...
Updating Expiry Date of Payment Method for Auto Top-up

Last Updated: 05/02/2026 in Auto Top-up

Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Tap "Update" Step 5: Tap "Update Expiry Date" and input the date accordingly before tapping on 'Save" And you're done! ...
Unable to log in

Last Updated: 30/01/2026 in Account

You may be experiencing login issues to your SimplyGo account due to one of the following reasons: The mobile number or email address used to register your EZ-Link account differs from that used for your SimplyGo account. You are using a recycl...
How to sign up for Travel Smart Journeys

Last Updated: 26/12/2025 in Campaigns

Step 1: Open the SimplyGo app and tap “ Services ” Step 2: Navigate to “Card Services” , then select “Travel Smart Journeys” Step 3: Tap “Register” Step 4: Select your most ...
Deactivating Auto Top-up for SimplyGo EZ-Link/Concession cards

Last Updated: 11/12/2025 in Auto Top-up

Step 1: Select the SimplyGo EZ-Link/Concession card you wish to deactivate Auto Top-up for Step 2: Tap "Auto Top-up" Step 3: Tap "Change" Step 4: Select "Terminate" ...
Can I still log in to the SimplyGo Portal with my SimplyGo account after updating to the Enhanced SimplyGo app and syncing my account?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation All Other Matters

You will not be able to log in to the SimplyGo Portal after the update. The Enhanced SimplyGo app will serve as the go-to app for all your travel and ticketing needs.
How do I check my travel transactions on my travel card now that I am unable to log into the Enhanced SimplyGo app with my foreign mobile number?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation Customers with Foreign Mobile Numbers

You may log into the SimplyGo portal with your registered email address or mobile number. Otherwise, you may also proceed to any self-help ticketing machine located at MRT/LRT stations and bus interchanges to check your travel transactions. ...
Will I still be able to use the Enhanced SimplyGo app?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation Customers with Foreign Mobile Numbers

You will be able to use the Enhanced SimplyGo app in Guest Mode. The services and features available in Guest Mode include: Apply New Concession Card Concession Card Conversion Replace Concession Card Scan Card for Details Fare Calculator ...