Updated Articles | Page 5 | SimplyGo App User Guide

Adding a SimplyGo EZ-Link / EZ-Link card

Last Updated: 01/08/2024 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Scan your card or manually enter your 16-digit CAN ID Step 4: Enter a card name And you're done! ...
Updating of mobile number/email address

Last Updated: 01/08/2024 in Account

To update your mobile number or email address, please call the SimplyGo Hotline at 1800-2255 663 (available from 8 am to 6 pm daily) for assistance.
Creating a group

Last Updated: 30/07/2024 in My Family

Step 1: Tap "My Family" Step 2: Tap "Create Group" Step 3: Upload an image and tap "Next" Step 4: Enter a "Group Name" and tap "Next" Step 5: Enter "Your Name" to be displayed to your members Step 6: Check the Terms & Condition...
Concession card replacement

Last Updated: 30/07/2024 in Concession Cards

Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Replace Concession Card" Step 3: Check your details and tap "Continue" to proceed ...
Concession card conversion

Last Updated: 30/07/2024 in Concession Cards

Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Concession Card Conversion" Step 3: Select the Concession card you wish to convert, enter your details and tap "Continue" to proceed ...
Concession card application

Last Updated: 30/07/2024 in Concession Cards

Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Apply New Concession Card" Step 3: Select the Concession card you wish to apply Step 4: Then tap "Apply Now" and follow the prompts to submit your application ...
Submitting a transit claim

Last Updated: 30/07/2024 in Claim Submission

Step 1: Select the card you wish to submit a claim for Step 2: Tap the affected transaction Step 3: Tap "File a claim for overcharged fare" Step 4: Enter your transit details Step 5: Enter your contact details Step 6: Tap "Subm...
Removing a travel card

Last Updated: 30/07/2024 in Adding/Removing Travel Cards

Step 1: Select the card you wish to remove Step 2: Tap the three dots on the top right Step 3: Tap "Remove Card" And you're done! ...
Adding a SimplyGo Concession card

Last Updated: 30/07/2024 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details And you're done! ...
Adding a bank card

Last Updated: 30/07/2024 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "Credit / Debit Card" Step 3: Select your card type then enter a card name Step 4: Complete the verification process And you're done! ...