Updated Articles | Page 5 | SimplyGo App User Guide

Viewing card details, balances & trip details

Last Updated: 10/02/2026 in Card Related Features

Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...
Removing a travel card

Last Updated: 10/02/2026 in Adding/Removing Travel Cards

Step 1: Select the card you wish to remove Step 2: Tap the three dots on the top right Step 3: Tap "Remove Card" And you're done! ...
Adding a SimplyGo EZ-Link / EZ-Link card

Last Updated: 10/02/2026 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan your card If you have not completed a one-time Singpass MyInfo identity verification on the SimplyGo app, you will need to do so at this stage. If you ha...
Logging out

Last Updated: 10/02/2026 in Account

Andriod Step 1: Tap "Profile" Step 2: Scroll down and tap "Logout" iOS Step 1: Tap "Profile" Step 2: Tap "Settings" Step 3: Tap "Logout" ...
Removing a payment method

Last Updated: 10/02/2026 in Account

Step 1: Tap the profile icon (for iOS) Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" (for Android) Step 2: Tap "Payment" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to remove ...
Enabling biometric login

Last Updated: 10/02/2026 in Account

Step 1: Tap the "Profile" icon Step 2: (for iOS) Toggle on "Use Face ID for Login" (for Android) Toggle on "Use Touch ID for Login" ...
Changing Auto Top-up Payment Method for EZ-Link cards

Last Updated: 05/02/2026 in Auto Top-up

Step 1: Tap "Auto Top-up" on the Card Details page Step 2: Tap "Change" Step 3: Select the new payment method and tap "Confirm" Step 4: An authorisation amount will be held on the selected bank card. Tap "Proceed". And you'r...
Updating Expiry Date of Payment Method for Auto Top-up

Last Updated: 05/02/2026 in Auto Top-up

Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Tap "Update" Step 5: Tap "Update Expiry Date" and input the date accordingly before tapping on 'Save" And you're done! ...
How to sign up for Travel Smart Journeys

Last Updated: 26/12/2025 in Campaigns

Step 1: Open the SimplyGo app and tap “ Services ” Step 2: Navigate to “Card Services” , then select “Travel Smart Journeys” Step 3: Tap “Register” Step 4: Select your most ...
Deactivating Auto Top-up for SimplyGo EZ-Link/Concession cards

Last Updated: 11/12/2025 in Auto Top-up

Step 1: Select the SimplyGo EZ-Link/Concession card you wish to deactivate Auto Top-up for Step 2: Tap "Auto Top-up" Step 3: Tap "Change" Step 4: Select "Terminate" ...