SimplyGo App User Guide

Updated Articles

  1. Should I use the EZ-Link app or the Enhanced SimplyGo app?

    We encourage you to use the Enhanced SimplyGo app as it has integrated functions from the EZ-Link app. On top of the existing transit ticketing and card-related services, such as Concession card services, you will also be able to access the EZ-Lin...
  2. Can I switch back to the previous version of SimplyGo app after updating it?

    Similar to other apps, once a user proceeds with the update, the process is irreversible and can no longer revert to the previous version. 
  3. I have problems navigating the app with the new interface. How do I find specific feature?

    You may go to Services > Tab on ‘Search’ button to find the specific feature. ...
  4. What is the Enhanced SimplyGo app?

    Following the merger of TransitLink and EZ-Link, the Enhanced SimplyGo app streamlines all transit and card-related services onto one single app for the ease and convenience of commuters. 
  5. Updating of mobile number/email address

    To update your mobile number or email address, please call the SimplyGo Hotline at 1800-2255 663 (available from 8 am to 6 pm daily) for assistance.
  6. Resetting or changing your password

    Step 1: Tap "Forgot Password" Step 2: Enter your mobile number and email address Step 3: Enter the OTP sent to your mobile number and tap "Continue" Step 4: Enter your new password And you're done! You may now log in to your account...
  7. Creating an account

    Step 1: Enter your mobile number Step 2: Tap "Create Account" Step 3: Enter your details Step 4: Enter the OTP sent to your mobile number and tap "Continue" And you're done! Please log in with your password. ...
  8. Sharing a card within the group

    Step 1: Tap "Accept" to join the group Step 2: Enter your name to be displayed within the group and tap "Next" Step 3: Then scroll down and select the card you wish to share Step 4: Check the "Terms & Conditions" and tap "Confirm and Joi...
  9. Adding a member

    Step 1: Tap "Add Members" Step 2: Select your members Step 3: Tap their names to add them to the group ...