SimplyGo App User Guide
SimplyGo App User Guide
Table of Contents
Table of Contents
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Glossary
Enhanced SimplyGo App & App Synchronisation
Overview
What is the Enhanced SimplyGo app?
What is the difference between the existing and enhanced version?
I noticed that there is a SimplyGo app update from App Store. Is this a mandatory update?
I updated my SimplyGo app and the app interface has completely changed – Is there a walkthrough on how to navigate the app?
I have problems navigating the app with the new interface. How do I find specific feature?
Can I switch back to the previous version of SimplyGo app after updating it?
Should I use the EZ-Link app or the Enhanced SimplyGo app?
Will the integration impact existing promotions or loyalty programmes associated with the EZ-Link app?
If I do not have an account on the Enhanced SimplyGo app, can I still access the app?
App Synchronisation
If you are both SimplyGo and EZ-Link apps user
I have an account on both the SimplyGo and EZ-Link apps. What happens to the cards, existing Reward points or EZ-Link Wallet in my accounts after I update to the Enhanced SimplyGo app?
How do I know if I have completed syncing my account on the Enhanced SimplyGo app?
Can I still access my EZ-Link account via the EZ-Link app after I update to the Enhanced SimplyGo app?
My accounts on both the SimplyGo and EZ-Link apps are tagged to different mobile numbers. What happens when I update?
I have an existing account on both apps, but I have two different email addresses registered for both apps. What shall I do?
My existing SimplyGo app has been automatically updated to the Enhanced SimplyGo app. However, I do not wish to sync my accounts. Can I still use the two apps separately?
If you are a SimplyGo app user
Do I need to create an account on the EZ-Link app to use the new EZ-Link app features on the Enhanced SimplyGo app?
If you are an EZ-Link app user
I am not a user of SimplyGo app and do not have a SimplyGo account. Do I need to switch over to the Enhanced SimplyGo app?
Do I need to create a new account on the Enhanced SimplyGo app?
Customers with Foreign Mobile Numbers
Why am I unable to access my existing account / create a new account with foreign mobile number on the Enhanced SimplyGo app?
Will I still be able to use the Enhanced SimplyGo app?
How do I check my travel transactions on my travel card now that I am unable to log into the Enhanced SimplyGo app with my foreign mobile number?
Troubleshooting
I am facing issues on the app. How do I send feedback or report issues?
I forgot my EZ-Link account password after the account synchronisation. How do I change it?
All Other Matters
Can I still log in to the SimplyGo Portal with my SimplyGo account after updating to the Enhanced SimplyGo app and syncing my account?
Account
Creating an account
Resetting or changing your password
Logging out
Updating of mobile number/email address
Removing a payment method
Adding/Removing Travel Cards
Adding a bank card
Adding a SimplyGo EZ-Link / EZ-Link card
Adding a SimplyGo Concession card
Adding a Concession card
Removing a travel card
Card Related Features
Viewing card details, balances & trip details
Blocking your card
Topping up your SimplyGo EZ-Link/Concession card
Topping up your EZ-Link/Concession card
Auto Top-up
Applying for Auto Top-up of SimplyGo EZ-Link/Concession cards
Applying for Auto Top-up of EZ-Link/Concession cards
Checking Auto Top-up status
Deactivating Auto Top-up
Claim Submission
Submitting a transit claim
Submitting a top-up claim
Checking claim status
Concession Cards
Concession card application
Concession card conversion
Concession card replacement
Buying a Monthly Concession Pass
E-voucher Redemption
Redeeming an e-Voucher to your transit card
My Family
Creating a group
Adding a member
Sharing a card within the group
EZ-Link Motoring
Adding an EZ-Link Motoring card
Applying for EZ-Link Motoring service
Terminating EZ-Link Motoring service
EZ-Link Rewards
Redeeming a reward
EZ-Link Wallet
Activating EZ-Link Wallet
Activating EZ-Link Wallet with Mastercard
Topping up EZ-Link Wallet
Redeeming an e-Voucher
Resetting payment PIN
Campaigns
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