SimplyGo App User Guide

Updated Articles

  1. Checking claim status

    Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Claim status will be reflected here. Tap the dropdown arrow to view claims submitted for previous months. ...
  2. Submitting a top-up claim

    Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Step 3: Tap "Make a New Claim" Step 4: Tap "Top-Up Related Claim" Step 5: Enter/verify your details Step 6: Select "eVoucher" and tap "Submit" ...
  3. Topping up your EZ-Link/Concession card

    Step 1: Tap the top-up icon Step 2: Tap the card you wish to top up Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select your top-up amount and tap "Next" You may change your payment metho...
  4. Topping up your SimplyGo EZ-Link/Concession card

    Step 1: Tap the top-up icon Step 2: Select the card you wish to top up and tap "Next" Step 3: Select the top-up amount and tap "Next" You may change your payment method if you want to, before proceeding. And you're done! ...
  5. Adding a Concession card

    Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details, then enter a card name And you're done! ...
  6. Adding a SimplyGo Concession card

    Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details And you're done! ...
  7. Adding a SimplyGo EZ-Link / EZ-Link card

    Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Scan your card or manually enter your 16-digit CAN ID  Step 4: Enter a card name And you're done! ...
  8. Adding a bank card

    Step 1: Tap "Add Card +" Step 2: Select "Credit / Debit Card" Step 3: Select your card type then enter a card name Step 4: Complete the verification process And you're done! ...
  9. Logging out

    Andriod Step 1: Tap "Profile" Step 2: Scroll down and tap "Logout" iOS Step 1: Tap "Profile" Step 2: Tap "Settings" Step 3: Tap "Logout" ...
  10. Removing a payment method

    Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to remove Step 5: Tap "Delete" Step 6: Tap "Remove" And you're done! ...