SimplyGo App User Guide

Updated Articles

  1. Should I use the EZ-Link app or the Enhanced SimplyGo app?

    We encourage you to use the Enhanced SimplyGo app as it has integrated functions from the EZ-Link app. On top of the existing transit ticketing and card-related services, such as Concession card services, you will also be able to access the EZ-Lin...
  2. Can I switch back to the previous version of SimplyGo app after updating it?

    Similar to other apps, once a user proceeds with the update, the process is irreversible and can no longer revert to the previous version. 
  3. I have problems navigating the app with the new interface. How do I find specific feature?

    You may go to Services > Tab on ‘Search’ button to find the specific feature. ...
  4. I updated my SimplyGo app and the app interface has completely changed – Is there a walkthrough on how to navigate the app?

    You may refer to the Quick Tour via Profile > App Tutorial for a quick run-through on navigating the app for key features. ...
  5. I noticed that there is a SimplyGo app update from App Store. Is this a mandatory update?

    The update is optional and users who choose not to update can still continue to use the existing version.   
  6. What is the Enhanced SimplyGo app?

    Following the merger of TransitLink and EZ-Link, the Enhanced SimplyGo app streamlines all transit and card-related services onto one single app for the ease and convenience of commuters. 
  7. Buying a Monthly Concession Pass

    Step 1: Select the card you wish to buy the Monthly Concession Pass (MCP) for Step 2: Tap "Buy Concession Pass" Step 3: Select the start and end date of your pass Step 4: Check your details and tap "Purchase" to proceed Step 5: Comp...
  8. Removing a payment method

    Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to remove Step 5: Tap "Delete" Step 6: Tap "Remove" And you're done! ...
  9. Checking claim status

    Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Claim status will be reflected here. Tap the dropdown arrow to view claims submitted for previous months. ...
  10. Submitting a top-up claim

    Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Step 3: Tap "Make a New Claim" Step 4: Tap "Top-Up Related Claim" Step 5: Enter/verify your details Step 6: Select "eVoucher" and tap "Submit" ...