Updated Articles | Page 2 | SimplyGo App User Guide

Buying a Monthly Concession Pass

Last Updated: 10/02/2026 in Concession Cards

Step 1: Select the card you wish to buy the Monthly Concession Pass (MCP) for Step 2: Tap "Buy Concession Pass" Step 3: Select the start and end date of your pass Step 4: Check your details and tap "Purchase" to proceed Step 5: Comp...
Concession card replacement

Last Updated: 10/02/2026 in Concession Cards

Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Replace Concession Card" Step 3: Check your details and tap "Continue" to proceed ...
Concession card conversion

Last Updated: 10/02/2026 in Concession Cards

Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Concession Card Conversion" Step 3: Select the Concession card you wish to convert, enter your details and tap "Continue" to proceed ...
Concession card application

Last Updated: 10/02/2026 in Concession Cards

Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Apply New Concession Card" Step 3: Select the Concession card you wish to apply Step 4: Then tap "Apply Now" and follow the prompts to submit your application ...
Checking claim status

Last Updated: 10/02/2026 in Claim Submission

Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Claim status will be reflected here. Tap the dropdown arrow to view claims submitted for previous months. ...
Submitting a top-up claim

Last Updated: 10/02/2026 in Claim Submission

Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Step 3: Tap "File a new claim" Step 4: Tap "Top-Up Related Claim" Step 5: Select either of the options Step 6: Select your card and fill in the...
Submitting a transit claim

Last Updated: 10/02/2026 in Claim Submission

Step 1: Select the card you wish to submit a claim for Step 2: Tap the affected transaction Step 3: Tap "File a claim for overcharged fare" (You can now also submit claims for "Pending" transactions) Step 4: Enter your transit details...
Delinking credit/debit card from Auto Top-up

Last Updated: 10/02/2026 in Auto Top-up

Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to delink Step 5: Tap "Delete" Step 6: Tap "Remove" And you're done! ...
Checking Auto Top-up status

Last Updated: 10/02/2026 in Auto Top-up

Step 1: Select the card you applied Auto Top-up for Step 2: Tap "Auto Top-up" And the status will be reflected. ...
Applying for Auto Top-up of EZ-Link/Concession cards

Last Updated: 10/02/2026 in Auto Top-up

Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select the ATU amount You may change your payment ...