-
Last Updated: 27/10/2025
in Claim Submission
Step 1: Select the card you wish to submit a claim for Step 2: Tap the affected transaction Step 3: Tap "File a claim for overcharged fare" (You can now also submit claims for "Pending" transactions) Step 4: Enter your transit details...
-
You will not be able to log in to the SimplyGo Portal after the update. The Enhanced SimplyGo app will serve as the go-to app for all your travel and ticketing needs.
-
You may log into the SimplyGo portal with your registered email address or mobile number. Otherwise, you may also proceed to any self-help ticketing machine located at MRT/LRT stations and bus interchanges to check your travel transactions. ...
-
You will be able to use the Enhanced SimplyGo app in Guest Mode. The services and features available in Guest Mode include: Apply New Concession Card Concession Card Conversion Replace Concession Card Scan Card for Details Fare Calculator ...
-
Registration of the account would require a local number for verification purposes. Customers with foreign numbers holding a Card-Based Ticketing EZ-Link card or SimplyGo EZ-Link card may select “Use Guest Mode”, followed by the “Services” tab and...
-
After you have downloaded the Enhanced SimplyGo app and synced your EZ-Link account , you can use your existing EZ-Link account credentials to log in to the Enhanced SimplyGo app. There is no need to create a new account.
-
We encourage you to download the Enhanced SimplyGo app from the App Store/Google Play and sync your EZ-Link account to access more transit related features. What’s more, you can continue to use your EZ-Link app features (including all your exist...
-
No, you do not need to create a separate account on the EZ-Link app. You can enjoy the EZ-Link app features from the Enhanced SimplyGo app directly.
-
You will be able to use the Enhanced SimplyGo app in Guest Mode if you do not wish to sync your account. For EZ-Link app, you may continue to access and use it as usual.
-
You will be asked to verify the email address registered on your EZ-Link account. After confirmation of the email address, the account synchronisation process will take place, and the email address will apply to both apps once completed.