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Last Updated: 10/02/2026
in Concession Cards
Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Concession Card Conversion" Step 3: Select the Concession card you wish to convert, enter your details and tap "Continue" to proceed ...
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Last Updated: 10/02/2026
in Concession Cards
Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Apply New Concession Card" Step 3: Select the Concession card you wish to apply Step 4: Then tap "Apply Now" and follow the prompts to submit your application ...
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Last Updated: 10/02/2026
in Claim Submission
Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Claim status will be reflected here. Tap the dropdown arrow to view claims submitted for previous months. ...
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Last Updated: 10/02/2026
in Claim Submission
Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Step 3: Tap "File a new claim" Step 4: Tap "Top-Up Related Claim" Step 5: Select either of the options Step 6: Select your card and fill in the...
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Last Updated: 10/02/2026
in Claim Submission
Step 1: Select the card you wish to submit a claim for Step 2: Tap the affected transaction Step 3: Tap "File a claim for overcharged fare" (You can now also submit claims for "Pending" transactions) Step 4: Enter your transit details...
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Last Updated: 10/02/2026
in Auto Top-up
Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to delink Step 5: Tap "Delete" Step 6: Tap "Remove" And you're done! ...
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Last Updated: 10/02/2026
in Auto Top-up
Step 1: Select the card you applied Auto Top-up for Step 2: Tap "Auto Top-up" And the status will be reflected. ...
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Last Updated: 10/02/2026
in Auto Top-up
Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select the ATU amount You may change your payment ...
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Last Updated: 10/02/2026
in Auto Top-up
Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Select the ATU amount You may change your payment method if you want to, before proceeding. Step 4: An authorisation amount of $0.50 ...
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Last Updated: 10/02/2026
in Card Related Features
Step 1: Select a SimplyGo EZ-Link/Concession card you wish to use Step 2: Tap "Scan SGQR" Step 3: Tap "Continue" to proceed Step 4: Tap "Ok, got it!" if you have already set up a Payment PIN, otherwise, please follow the prompts to set ...