SimplyGo App User Guide

Updated Articles

  1. Removing a payment method

    Step 1: Tap the profile icon (for iOS) Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" (for Android) Step 2: Tap "Payment" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to remove...
  2. Enabling biometric login

    Step 1: Tap the "Profile" icon Step 2: (for iOS) Toggle on "Use Face ID for Login" (for Android) Toggle on "Use Touch ID for Login" ...
  3. Buying a Monthly Concession Pass

    Step 1: Select the card you wish to buy the Monthly Concession Pass (MCP) for Step 2: Tap "Buy Concession Pass" Step 3: Select the start and end date of your pass Step 4: Check your details and tap "Purchase" to proceed Step 5: Comp...
  4. Checking Auto Top-up status

    Step 1: Select the card you applied Auto Top-up for Step 2: Tap "Auto Top-up" And the status will be reflected. ...
  5. Applying for Auto Top-up of EZ-Link/Concession cards

    Step 1:  Select the card you wish to apply Auto Top-up (ATU) for  Step 2: Tap "Auto Top-up" Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select the ATU amount You may change your payment ...
  6. Applying for Auto Top-up of SimplyGo EZ-Link/Concession cards

    Step 1:  Select the card you wish to apply Auto Top-up (ATU) for  Step 2: Tap "Auto Top-up" Step 3: Select the ATU amount You may change your payment method if you want to, before proceeding. Step 4: An authorisation amount of $0.50 ...
  7. Blocking your card

    Step 1: Select the card you wish to block Step 2: Tap the three dots at the top right Step 3: Tap "Block Card" If you have not completed a one-time Singpass MyInfo identity verification on the SimplyGo app, you will need to do so at th...
  8. Viewing of monthly transaction dashboard

    Step 1: Select the card you wish to view details of Step 2: Tap "View all"  Step 3: Select the month you wish to view and tap the statement* to download transactions *Monthly statements will be available on every 10th day of the foll...
  9. Viewing card details, balances & trip details

    Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...
  10. Topping up EZ-Link Wallet

    Step 1: Tap "More" Step 2: Tap "Top-Up" Step 3: Select the "Top-up Amount" then tap the button below to proceed Step 4: Then tap "Confirm Top-up" Step 5: Tap "OK" to complete the OTP process and follow the prompts in your bank app ...