SimplyGo App User Guide

Updated Articles

  1. Deactivating Auto Top-up for SimplyGo EZ-Link/Concession cards

    Step 1: Select the SimplyGo EZ-Link/Concession card you wish to deactivate Auto Top-up for Step 2: Tap "Auto Top-up" Step 3: Tap "Change" Step 4: Select "Terminate" ...
  2. Checking Auto Top-up status

    Step 1: Select the card you applied Auto Top-up for Step 2: Tap "Auto Top-up" And the status will be reflected. ...
  3. Applying for Auto Top-up of EZ-Link/Concession cards

    Step 1:  Select the card you wish to apply Auto Top-up (ATU) for  Step 2: Tap "Auto Top-up" Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select the ATU amount You may change your payment ...
  4. Applying for Auto Top-up of SimplyGo EZ-Link/Concession cards

    Step 1:  Select the card you wish to apply Auto Top-up (ATU) for  Step 2: Tap "Auto Top-up" Step 3: Select the ATU amount You may change your payment method if you want to, before proceeding. Step 4: An authorisation amount of $0.50 ...
  5. Viewing of card details for EZ-Link and Concession cards

    Step 1: Select the card you wish to view details of  Step 2: View card balance, card expiry date and travel transactions ...
  6. Viewing card details, balances & trip details

    Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...
  7. Removing a travel card

    Step 1: Select the card you wish to remove Step 2: Tap the three dots on the top right Step 3: Tap "Remove Card" And you're done! ...
  8. I updated my SimplyGo app and the app interface has completely changed – Is there a walkthrough on how to navigate the app?

    You may refer to the Quick Tour via Profile > App Tutorial for a quick run-through on navigating the app for key features. ...
  9. How do I know if I have completed syncing my account on the Enhanced SimplyGo app?

    If you have successfully synced your account, you would have gone through the following steps reflected in the screenshots below on the Enhanced SimplyGo app version.  You will then be able to log in to the new home page interface (in green border...
  10. Viewing the latest campaigns available

    Step 1: Tap "Rewards" Latest campaigns will be reflected here ...