SimplyGo App User Guide

Updated Articles

  1. Topping up your EZ-Link/Concession card

    Step 1: Tap the top-up icon Step 2: Tap the card you wish to top up Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select your top-up amount and tap "Next" You may change your payment metho...
  2. Transferring funds from EZ-Link Wallet

    Step 1: Tap "More"  Step 2: Tap "Transfer" Step 3: Tap "Select Card" to choose the card you wish to transfer the amount to Step 4:  Select from the list of eligible cards Step 5:  Enter the amount you wish to transfer and tap "...
  3. Activating/Deactivating Safety Switch

    Step 1: Tap "More"  Step 2: Tap the "Safety Switch"  icon at the top right Step 3: Tap "Activate Safety Switch" Step 4:  Tap "Ok, proceed" And you're done! You may deactivate the safety switch at any time by tapping "Deactivat...
  4. Topping up EZ-Link Wallet

    Step 1: Tap "More" Step 2: Tap "Top up" Step 3: Select the "Top-up Amount" then tap "Top-Up" to proceed.  (If you have not added a payment method, you do so here. If you wish to change your payment method, you may also do so.) If you ...
  5. Activating EZ-Link Wallet with Mastercard

    Step 1: Tap "Virtual Card"  Step 2: Tap "Activate Pay by Wallet" Step 3: Tap "Activate Now" Step 4:  Tap "Proceed" Step 5: Tap "Retrieve Myinfo with Singpass" Step 6: Tap "I Agree" Step 7: Check your details and tap "Ve...
  6. Viewing Travel Gift Voucher Purchase History

    Step 1: Tap "Services" Step 2: Under the "e-voucher" tab, select "e-voucher (Travel Card) Step 3: Tap 'View Purchase History' under the 'Buy' section   And you're done! ...
  7. Redeeming a Travel Gift Voucher

    Step 1: Tap 'Travel Gift Voucher' under the 'Redeem' section of the e-vouchers (Travel Card) screen.  Step 2: Enter the e-voucher code or scan the QR code found in your redemption email and tap 'Continue' once completed. Step 3:...
  8. Purchasing a Travel Gift Voucher

    Step 1: Tap "Services" Step 2: Under the "e-voucher" tab, select "e-voucher (Travel Card) Step 3: Tap '+' under the 'Buy' section  Step 4 : If you're buying the Travel Gift Voucher for someone else, enter his / her email address under t...
  9. Redeeming an e-Voucher to your transit card

    Step 1: Tap "Services" Step 2: Under the "e-voucher" tab, select "e-voucher (Travel Card) Step 3: Select the e-voucher to be topped up to your card ...
  10. Submitting a top-up claim

    Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Step 3: Tap "File a new claim" Step 4: Tap "Top-Up Related Claim" Step 5: Select either of the options Step 6: Select your card and fill in the...