Updated Articles | SimplyGo App User Guide

Deactivating Auto Top-up for SimplyGo EZ-Link/Concession cards

Last Updated: 11/12/2025 in Auto Top-up

Step 1: Select the SimplyGo EZ-Link/Concession card you wish to deactivate Auto Top-up for Step 2: Tap "Auto Top-up" Step 3: Tap "Change" Step 4: Select "Terminate" ...
Adding a SimplyGo EZ-Link / EZ-Link card

Last Updated: 11/12/2025 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan your card If you have not completed a one-time Singpass MyInfo identity verification on the SimplyGo app, you will need to do so at this stage. If you ha...
Viewing of card details for EZ-Link and Concession cards

Last Updated: 11/12/2025 in Card Related Features

Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...
Viewing the latest campaigns available

Last Updated: 10/12/2025 in Campaigns

Step 1: Tap "Rewards" Latest campaigns will be reflected here ...
Checking claim status

Last Updated: 10/12/2025 in Claim Submission

Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Claim status will be reflected here. Tap the dropdown arrow to view claims submitted for previous months. ...
Delinking credit/debit card from Auto Top-up

Last Updated: 10/12/2025 in Auto Top-up

Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to delink Step 5: Tap "Delete" Step 6: Tap "Remove" And you're done! ...
Redeeming an e-Voucher to your transit card

Last Updated: 08/12/2025 in E-voucher Redemption

Step 1: Tap "Services" Step 2: Under the "e-voucher" tab, select "e-voucher (Transport Card) Step 3: Select the e-voucher to be topped up to your card ...
Paying with SGQR code using SimplyGo EZ-Link/Concession cards

Last Updated: 08/12/2025 in Card Related Features

Step 1: Select a SimplyGo EZ-Link/Concession card you wish to use Step 2: Tap "Scan SGQR" Step 3: Tap "Continue" to proceed Step 4: Tap "Ok, got it!" if you have already set up a Payment PIN, otherwise, please follow the prompts to set ...
Removing a payment method

Last Updated: 28/11/2025 in Account

Step 1: Tap the profile icon (for iOS) Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" (for Android) Step 2: Tap "Payment" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to remove...
Enabling biometric login

Last Updated: 28/11/2025 in Account

Step 1: Tap the "Profile" icon Step 2: (for iOS) Toggle on "Use Face ID for Login" (for Android) Toggle on "Use Touch ID for Login" ...