SimplyGo App User Guide

Updated Articles

  1. Enabling biometric login

    Step 1: Tap the "Profile" icon Step 2: Toggle on "Use Biometric ID for Login" ...
  2. Viewing of card details for EZ-Link and Concession cards

    Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...
  3. I am facing issues on the app. How do I send feedback or report issues?

    You may send in your feedback via the e-feedback form  here .  For urgent assistance, you may call the SimplyGo Hotline at 1800-2255 663 (8 am - 6 pm daily, closed on public holidays).  ...
  4. What is the difference between the existing and enhanced version?

    The latest version integrates features from the EZ-Link app, which include Auto Top-Up, EZ-Link Rewards, EZ-Link Wallet and more. Existing travel card-related services such as Concession card services, redemption of Public Transport Vouchers are sti...
  5. Can I still log in to the SimplyGo Portal with my SimplyGo account after updating to the Enhanced SimplyGo app and syncing my account?

    You will not be able to log in to the SimplyGo Portal after the update. The Enhanced SimplyGo app will serve as the go-to app for all your travel and ticketing needs. 
  6. I forgot my EZ-Link account password after the account synchronisation. How do I change it?

    You may click on Forgot Password to reset your password.  Please note that as you have already synced your account, if you subsequently change your password or wallet PIN (for wallet payment) on either app, it will be changed on BOTH the EZ-Link ...
  7. How do I check my travel transactions on my travel card now that I am unable to log into the Enhanced SimplyGo app with my foreign mobile number?

    You may log into the  SimplyGo portal with your registered email address or mobile number. Otherwise, you may also proceed to any self-help ticketing machine located at MRT/LRT stations and bus interchanges to check your travel transactions.  ...
  8. Will I still be able to use the Enhanced SimplyGo app?

    You will be able to use the Enhanced SimplyGo app in Guest Mode. The services and features available in Guest Mode include: Apply New Concession Card  Concession Card Conversion Replace Concession Card Scan Card for Details Fare Calculator ...
  9. Why am I unable to access my existing account / create a new account with foreign mobile number on the Enhanced SimplyGo app?

    Registration of the account would require a local number for verification purposes. Customers with foreign numbers holding a Card-Based Ticketing EZ-Link card or SimplyGo EZ-Link card may select “Use Guest Mode”, followed by the “Services” tab and...
  10. Do I need to create a new account on the Enhanced SimplyGo app?

    After you have downloaded the Enhanced SimplyGo app and synced your EZ-Link account , you can use your existing EZ-Link account credentials to log in to the Enhanced SimplyGo app. There is no need to create a new account.