Updated Articles

1. Viewing of card details for EZ-Link and Concession cards

   Last Updated: 15/10/2025 in Card Related Features
   Step 1: Select the card you wish to view details of  Step 2: View card balance, card expiry date and travel transactions ...

2. Viewing card details, balances & trip details

   Last Updated: 15/10/2025 in Card Related Features
   Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...

3. Deactivating Auto Top-up for SimplyGo EZ-Link/Concession cards

   Last Updated: 15/10/2025 in Auto Top-up
   Step 1: Select the SimplyGo EZ-Link/Concession card you wish to deactivate Auto Top-up for Step 2: Tap "Auto Top-up" Step 3: Tap "Change" Step 4: Select "Terminate" ...

4. Can I still log in to the SimplyGo Portal with my SimplyGo account after updating to the Enhanced SimplyGo app and syncing my account?

   Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation All Other Matters
   You will not be able to log in to the SimplyGo Portal after the update. The Enhanced SimplyGo app will serve as the go-to app for all your travel and ticketing needs. 

5. How do I check my travel transactions on my travel card now that I am unable to log into the Enhanced SimplyGo app with my foreign mobile number?

   Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation Customers with Foreign Mobile Numbers
   You may log into the  SimplyGo portal with your registered email address or mobile number. Otherwise, you may also proceed to any self-help ticketing machine located at MRT/LRT stations and bus interchanges to check your travel transactions.  ...

6. Will I still be able to use the Enhanced SimplyGo app?

   Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation Customers with Foreign Mobile Numbers
   You will be able to use the Enhanced SimplyGo app in Guest Mode. The services and features available in Guest Mode include: Apply New Concession Card  Concession Card Conversion Replace Concession Card Scan Card for Details Fare Calculator ...

7. Why am I unable to access my existing account / create a new account with foreign mobile number on the Enhanced SimplyGo app?

   Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation Customers with Foreign Mobile Numbers
   Registration of the account would require a local number for verification purposes. Customers with foreign numbers holding a Card-Based Ticketing EZ-Link card or SimplyGo EZ-Link card may select “Use Guest Mode”, followed by the “Services” tab and...

8. Do I need to create a new account on the Enhanced SimplyGo app?

   Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are an EZ-Link app user
   After you have downloaded the Enhanced SimplyGo app and synced your EZ-Link account , you can use your existing EZ-Link account credentials to log in to the Enhanced SimplyGo app. There is no need to create a new account. 

9. I am not a user of SimplyGo app and do not have a SimplyGo account. Do I need to switch over to the Enhanced SimplyGo app?

   Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are an EZ-Link app user
   We encourage you to download the Enhanced SimplyGo app from the App Store/Google Play and sync your EZ-Link account to access more transit related features. What’s more, you can continue to use your EZ-Link app features (including all your exist...

10. Do I need to create an account on the EZ-Link app to use the new EZ-Link app features on the Enhanced SimplyGo app?

    Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are a SimplyGo app user
    No, you do not need to create a separate account on the EZ-Link app. You can enjoy the EZ-Link app features from the Enhanced SimplyGo app directly.

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