SimplyGo App User Guide

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  1. What is the difference between the existing and enhanced version?

    The latest version integrates features from the EZ-Link app, which include Auto Top-Up, EZ-Link Rewards, EZ-Link Wallet and more. Existing travel card-related services such as Concession card services, redemption of Public Transport Vouchers are s...
  2. Do I need to create a new account on the Enhanced SimplyGo app?

    After you have downloaded the Enhanced SimplyGo app and synced your EZ-Link account , you can use your existing EZ-Link account credentials to log in to the Enhanced SimplyGo app. There is no need to create a new account. 
  3. Activating/Deactivating Safety Switch

    Step 1: Tap "More"  Step 2: Tap the "Safety Switch"  icon at the top right Step 3: Tap "Activate Safety Switch" Step 4:  Tap "Ok, proceed" And you're done! You may deactivate the safety switch at any time by tapping "Deactivat...
  4. How do I know if I have completed syncing my account on the Enhanced SimplyGo app?

    If you have successfully synced your account, you would have gone through the following steps reflected in the screenshots below on the Enhanced SimplyGo app version.  You will then be able to log in to the new home page interface (in green border...
  5. Can I still access my EZ-Link account via the EZ-Link app after I update to the Enhanced SimplyGo app?

    Yes, you can still access your EZ-Link account via the EZ-Link app after you have updated to the Enhanced SimplyGo app. You will need to use the new login credentials you had confirmed during the account synchronisation. 
  6. My existing SimplyGo app has been automatically updated to the Enhanced SimplyGo app. However, I do not wish to sync my accounts. Can I still use the two apps separately?

    You will be able to use the Enhanced SimplyGo app in Guest Mode if you do not wish to sync your account. For EZ-Link app, you may continue to access and use it as usual.   
  7. Viewing the latest campaigns available

    Step 1: Tap "Rewards" Latest campaigns will be reflected here ...
  8. Can I still log in to the SimplyGo Portal with my SimplyGo account after updating to the Enhanced SimplyGo app and syncing my account?

    You will not be able to log in to the SimplyGo Portal after the update. The Enhanced SimplyGo app will serve as the go-to app for all your travel and ticketing needs. 
  9. Do I need to create an account on the EZ-Link app to use the new EZ-Link app features on the Enhanced SimplyGo app?

    No, you do not need to create a separate account on the EZ-Link app. You can enjoy the EZ-Link app features from the Enhanced SimplyGo app directly.
  10. What is the Enhanced SimplyGo app?

    Following the merger of TransitLink and EZ-Link, the Enhanced SimplyGo app streamlines all transit and card-related services onto one single app for the ease and convenience of commuters.