SimplyGo App User Guide

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  1. Resetting payment PIN

    Step 1: Tap the "Profile" icon  Step 2: Tap "Settings" Step 3: Tap "Reset Payment PIN" Step 4:  Enter your details and tap "Next" ...
  2. Changing Auto Top-up Payment Method for EZ-Link cards

    Step 1: Tap "Auto Top-up" on the Card Details page  Step 2: Tap "Change" Step 3: Select the new payment method and tap "Confirm" Step 4: An authorisation amount will be held on the selected bank card. Tap "Proceed".  And you'r...
  3. My existing SimplyGo app has been automatically updated to the Enhanced SimplyGo app. However, I do not wish to sync my accounts. Can I still use the two apps separately?

    You will be able to use the Enhanced SimplyGo app in Guest Mode if you do not wish to sync your account. For EZ-Link app, you may continue to access and use it as usual.   
  4. Updating Expiry Date of Payment Method for Auto Top-up

    Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Tap "Update" Step 5: Tap "Update Expiry Date" and input the date accordingly before tapping on 'Save"  And you're done! ...
  5. Can I still log in to the SimplyGo Portal with my SimplyGo account after updating to the Enhanced SimplyGo app and syncing my account?

    You will not be able to log in to the SimplyGo Portal after the update. The Enhanced SimplyGo app will serve as the go-to app for all your travel and ticketing needs. 
  6. Activating/Deactivating Safety Switch

    Step 1: Tap "More"  Step 2: Tap the "Safety Switch"  icon at the top right Step 3: Tap "Activate Safety Switch" Step 4:  Tap "Ok, proceed" And you're done! You may deactivate the safety switch at any time by tapping "Deactivat...
  7. Do I need to create an account on the EZ-Link app to use the new EZ-Link app features on the Enhanced SimplyGo app?

    No, you do not need to create a separate account on the EZ-Link app. You can enjoy the EZ-Link app features from the Enhanced SimplyGo app directly.
  8. What is the Enhanced SimplyGo app?

    Following the merger of TransitLink and EZ-Link, the Enhanced SimplyGo app streamlines all transit and card-related services onto one single app for the ease and convenience of commuters. 
  9. Can I switch back to the previous version of SimplyGo app after updating it?

    Similar to other apps, once a user proceeds with the update, the process is irreversible and can no longer revert to the previous version. 
  10. Viewing the latest campaigns available

    Step 1: Tap "Rewards" Latest campaigns will be reflected here ...