SimplyGo App User Guide

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  1. What is the Enhanced SimplyGo app?

    Following the merger of TransitLink and EZ-Link, the Enhanced SimplyGo app streamlines all transit and card-related services onto one single app for the ease and convenience of commuters. 
  2. Resetting payment PIN

    Step 1: Tap the "Profile" icon  Step 2: Tap "Settings" Step 3: Tap "Reset Payment PIN" Step 4:  Enter your details and tap "Next" ...
  3. Applying for EZ-Link Motoring service

    Step 1: Tap "Services"  Step 2: Select "EZ-Link Motoring" Step 3: Tap "Let's Start" Step 4:  Tap "Add a Vehicle" Step 5:  Enter the requested details and check the box to consent Step 6: Select your payment method of change it t...
  4. Paying with SGQR code using SimplyGo EZ-Link/Concession cards

    Step 1: Select a SimplyGo EZ-Link/Concession card you wish to use Step 2: Tap "Scan SGQR" Step 3: Tap "Continue" to proceed Step 4: Tap "Ok, got it!" if you have already set up a Payment PIN, otherwise, please follow the prompts to set ...
  5. If I do not have an account on the Enhanced SimplyGo app, can I still access the app?

    You may make use of the Guest Mode for quick access to selected services if you do not have an account on the Enhanced SimplyGo app: Apply New Concession Card  Concession Card Conversion Replace Concession Card Scan Card for Details Fare Cal...
  6. I updated my SimplyGo app and the app interface has completely changed – Is there a walkthrough on how to navigate the app?

    You may refer to the Quick Tour via Profile > App Tutorial for a quick run-through on navigating the app for key features. ...
  7. I am not a user of SimplyGo app and do not have a SimplyGo account. Do I need to switch over to the Enhanced SimplyGo app?

    We encourage you to download the Enhanced SimplyGo app from the App Store/Google Play and sync your EZ-Link account to access more transit related features. What’s more, you can continue to use your EZ-Link app features (including all your exist...
  8. I have problems navigating the app with the new interface. How do I find specific feature?

    You may go to Services > Tab on ‘Search’ button to find the specific feature. ...
  9. Viewing the latest campaigns available

    Step 1: Tap "Rewards" Latest campaigns will be reflected here ...
  10. Activating/Deactivating Safety Switch

    Step 1: Tap "More"  Step 2: Tap the "Safety Switch"  icon at the top right Step 3: Tap "Activate Safety Switch" Step 4:  Tap "Ok, proceed" And you're done! You may deactivate the safety switch at any time by tapping "Deactivat...