SimplyGo App User Guide

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  1. Enabling biometric login

    Step 1: Tap the "Profile" icon Step 2: Toggle on "Use Biometric ID for Login" ...
  2. How do I know if I have completed syncing my account on the Enhanced SimplyGo app?

    If you have successfully synced your account, you would have gone through the following steps reflected in the screenshots below on the Enhanced SimplyGo app version.  You will then be able to log in to the new home page interface (in green border...
  3. Do I need to create an account on the EZ-Link app to use the new EZ-Link app features on the Enhanced SimplyGo app?

    No, you do not need to create a separate account on the EZ-Link app. You can enjoy the EZ-Link app features from the Enhanced SimplyGo app directly.
  4. Concession card conversion

    Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Concession Card Conversion" Step 3: Select the Concession card you wish to convert, enter your details and tap "Continue" to proceed ...
  5. Submitting a top-up claim

    Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Step 3: Tap "Make a New Claim" Step 4: Tap "Top-Up Related Claim" Step 5: Enter/verify your details Step 6: Select "eVoucher" and tap "Submit" ...
  6. I updated my SimplyGo app and the app interface has completely changed – Is there a walkthrough on how to navigate the app?

    You may refer to the Quick Tour via Profile > App Tutorial for a quick run-through on navigating the app for key features. ...
  7. Will I still be able to use the Enhanced SimplyGo app?

    You will be able to use the Enhanced SimplyGo app in Guest Mode. The services and features available in Guest Mode include: Apply New Concession Card  Concession Card Conversion Replace Concession Card Scan Card for Details Fare Calculator ...
  8. I have problems navigating the app with the new interface. How do I find specific feature?

    You may go to Services > Tab on ‘Search’ button to find the specific feature. ...
  9. If I do not have an account on the Enhanced SimplyGo app, can I still access the app?

    You may make use of the Guest Mode for quick access to selected services if you do not have an account on the Enhanced SimplyGo app: Apply New Concession Card  Concession Card Conversion Replace Concession Card Scan Card for Details Fare Cal...
  10. Adding an EZ-Link Motoring card

    Step 1: Tap "Add Card +"  Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Enter your 16-digit CAN ID or scan your card Step 4:  Tap "Next" to continue Step 5:  Tap "Confirm" and you're done ...