Popular Articles | Page 5 | SimplyGo App User Guide

Enabling biometric login

Last Updated: 10/02/2026 in Account

Step 1: Tap the "Profile" icon Step 2: (for iOS) Toggle on "Use Face ID for Login" (for Android) Toggle on "Use Touch ID for Login" ...
Adding a member

Last Updated: 30/07/2024 in My Family

Step 1: Tap "Add Members" Step 2: Select your members Step 3: Tap their names to add them to the group ...
I have an existing account on both apps, but I have two different email addresses registered for both apps. What shall I do?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user

You will be asked to verify the email address registered on your EZ-Link account. After confirmation of the email address, the account synchronisation process will take place, and the email address will apply to both apps once completed.
Changing Auto Top-up Payment Method for EZ-Link cards

Last Updated: 05/02/2026 in Auto Top-up

Step 1: Tap "Auto Top-up" on the Card Details page Step 2: Tap "Change" Step 3: Select the new payment method and tap "Confirm" Step 4: An authorisation amount will be held on the selected bank card. Tap "Proceed". And you'r...
Will I still be able to use the Enhanced SimplyGo app?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation Customers with Foreign Mobile Numbers

You will be able to use the Enhanced SimplyGo app in Guest Mode. The services and features available in Guest Mode include: Apply New Concession Card Concession Card Conversion Replace Concession Card Scan Card for Details Fare Calculator ...
Locking of EZ-Link Wallet

Last Updated: 02/11/2026 in EZ-Link Wallet

Step 1: Tap "More" Step 2: Tap "Pay by Wallet" Step 3: Toggle on "Lock your Pay by Wallet" Step 4: Tap "Lock Card" to confirm And you're done! ...
My accounts on both the SimplyGo and EZ-Link apps are tagged to different mobile numbers. What happens when I update?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user

Your two accounts are treated as two separate accounts on the Enhanced SimplyGo app. Whichever account you wish to access, you will need to log in accordingly.
Resetting payment PIN

Last Updated: 10/02/2026 in EZ-Link Wallet

Step 1: Tap the "Profile" icon Step 2: Tap "Settings" Step 3: Tap "Reset Payment PIN" Step 4: Enter your details and tap "Next" ...
I have an account on both the SimplyGo and EZ-Link apps. What happens to the cards, existing Reward points or EZ-Link Wallet in my accounts after I update to the Enhanced SimplyGo app?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user

An account synchronisation will take place. All your details and the travel cards registered in either app will be synced and will be reflected on the Enhanced SimplyGo app.
Updating Expiry Date of Payment Method for Auto Top-up

Last Updated: 05/02/2026 in Auto Top-up

Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Tap "Update" Step 5: Tap "Update Expiry Date" and input the date accordingly before tapping on 'Save" And you're done! ...