SimplyGo App User Guide

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  1. Enabling biometric login

    Step 1: Tap the "Profile" icon Step 2: Toggle on "Use Biometric ID for Login" ...
  2. Can I switch back to the previous version of SimplyGo app after updating it?

    Similar to other apps, once a user proceeds with the update, the process is irreversible and can no longer revert to the previous version. 
  3. Do I need to create a new account on the Enhanced SimplyGo app?

    After you have downloaded the Enhanced SimplyGo app and synced your EZ-Link account , you can use your existing EZ-Link account credentials to log in to the Enhanced SimplyGo app. There is no need to create a new account. 
  4. Concession card conversion

    Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Concession Card Conversion" Step 3: Select the Concession card you wish to convert, enter your details and tap "Continue" to proceed ...
  5. Do I need to create an account on the EZ-Link app to use the new EZ-Link app features on the Enhanced SimplyGo app?

    No, you do not need to create a separate account on the EZ-Link app. You can enjoy the EZ-Link app features from the Enhanced SimplyGo app directly.
  6. How do I know if I have completed syncing my account on the Enhanced SimplyGo app?

    If you have successfully synced your account, you would have gone through the following steps reflected in the screenshots below on the Enhanced SimplyGo app version.  You will then be able to log in to the new home page interface (in green border...
  7. Will I still be able to use the Enhanced SimplyGo app?

    You will be able to use the Enhanced SimplyGo app in Guest Mode. The services and features available in Guest Mode include: Apply New Concession Card  Concession Card Conversion Replace Concession Card Scan Card for Details Fare Calculator ...
  8. I updated my SimplyGo app and the app interface has completely changed – Is there a walkthrough on how to navigate the app?

    You may refer to the Quick Tour via Profile > App Tutorial for a quick run-through on navigating the app for key features. ...
  9. Adding an EZ-Link Motoring card

    Step 1: Tap "Add Card +"  Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Enter your 16-digit CAN ID or scan your card Step 4:  Tap "Next" to continue Step 5:  Tap "Confirm" and you're done ...
  10. I have problems navigating the app with the new interface. How do I find specific feature?

    You may go to Services > Tab on ‘Search’ button to find the specific feature. ...