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51. Adding an EZ-Link Motoring card

    Last Updated: 10/02/2026 in EZ-Link Motoring
    Step 1: Tap "Add Card +"  Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Enter your 16-digit CAN ID or scan your card Step 4:  Tap "Next" to continue Step 5:  Tap "Confirm" and you're done ...

52. What is the difference between the existing and enhanced version?

    Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation Overview
    The latest version integrates features from the EZ-Link app, which include Auto Top-Up, EZ-Link Rewards, EZ-Link Wallet and more. Existing travel card-related services such as Concession card services, redemption of Public Transport Vouchers are s...

53. How do I know if I have completed syncing my account on the Enhanced SimplyGo app?

    Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user
    If you have successfully synced your account, you would have gone through the following steps reflected in the screenshots below on the Enhanced SimplyGo app version.  You will then be able to log in to the new home page interface (in green border...

54. My existing SimplyGo app has been automatically updated to the Enhanced SimplyGo app. However, I do not wish to sync my accounts. Can I still use the two apps separately?

    Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user
    You will be able to use the Enhanced SimplyGo app in Guest Mode if you do not wish to sync your account. For EZ-Link app, you may continue to access and use it as usual.   

55. Locking of EZ-Link Wallet

    Last Updated: 10/02/2026 in EZ-Link Wallet
    Step 1: Tap "More"  Step 2: Tap "Pay by Wallet" Step 3: Toggle on "Lock your Pay by Wallet" Step 4:  Tap "Lock Card" to confirm And you're done! ...

56. Can I still log in to the SimplyGo Portal with my SimplyGo account after updating to the Enhanced SimplyGo app and syncing my account?

    Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation All Other Matters
    You will not be able to log in to the SimplyGo Portal after the update. The Enhanced SimplyGo app will serve as the go-to app for all your travel and ticketing needs. 

57. Will I still be able to use the Enhanced SimplyGo app?

    Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation Customers with Foreign Mobile Numbers
    You will be able to use the Enhanced SimplyGo app in Guest Mode. The services and features available in Guest Mode include: Apply New Concession Card  Concession Card Conversion Replace Concession Card Scan Card for Details Fare Calculator ...

58. Do I need to create a new account on the Enhanced SimplyGo app?

    Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are an EZ-Link app user
    After you have downloaded the Enhanced SimplyGo app and synced your EZ-Link account , you can use your existing EZ-Link account credentials to log in to the Enhanced SimplyGo app. There is no need to create a new account. 

59. Do I need to create an account on the EZ-Link app to use the new EZ-Link app features on the Enhanced SimplyGo app?

    Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are a SimplyGo app user
    No, you do not need to create a separate account on the EZ-Link app. You can enjoy the EZ-Link app features from the Enhanced SimplyGo app directly.

60. Can I switch back to the previous version of SimplyGo app after updating it?

    Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation Overview
    Similar to other apps, once a user proceeds with the update, the process is irreversible and can no longer revert to the previous version. 

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