SimplyGo App User Guide

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  1. My existing SimplyGo app has been automatically updated to the Enhanced SimplyGo app. However, I do not wish to sync my accounts. Can I still use the two apps separately?

    You will be able to use the Enhanced SimplyGo app in Guest Mode if you do not wish to sync your account. For EZ-Link app, you may continue to access and use it as usual.   
  2. How do I know if I have completed syncing my account on the Enhanced SimplyGo app?

    If you have successfully synced your account, you would have gone through the following steps reflected in the screenshots below on the Enhanced SimplyGo app version.  You will then be able to log in to the new home page interface (in green border...
  3. Adding an EZ-Link Motoring card

    Step 1: Tap "Add Card +"  Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Enter your 16-digit CAN ID or scan your card Step 4:  Tap "Next" to continue Step 5:  Tap "Confirm" and you're done ...
  4. Can I still log in to the SimplyGo Portal with my SimplyGo account after updating to the Enhanced SimplyGo app and syncing my account?

    You will not be able to log in to the SimplyGo Portal after the update. The Enhanced SimplyGo app will serve as the go-to app for all your travel and ticketing needs. 
  5. Do I need to create a new account on the Enhanced SimplyGo app?

    After you have downloaded the Enhanced SimplyGo app and synced your EZ-Link account , you can use your existing EZ-Link account credentials to log in to the Enhanced SimplyGo app. There is no need to create a new account. 
  6. What is the Enhanced SimplyGo app?

    Following the merger of TransitLink and EZ-Link, the Enhanced SimplyGo app streamlines all transit and card-related services onto one single app for the ease and convenience of commuters. 
  7. Do I need to create an account on the EZ-Link app to use the new EZ-Link app features on the Enhanced SimplyGo app?

    No, you do not need to create a separate account on the EZ-Link app. You can enjoy the EZ-Link app features from the Enhanced SimplyGo app directly.
  8. Can I switch back to the previous version of SimplyGo app after updating it?

    Similar to other apps, once a user proceeds with the update, the process is irreversible and can no longer revert to the previous version. 
  9. Will I still be able to use the Enhanced SimplyGo app?

    You will be able to use the Enhanced SimplyGo app in Guest Mode. The services and features available in Guest Mode include: Apply New Concession Card  Concession Card Conversion Replace Concession Card Scan Card for Details Fare Calculator ...
  10. Locking of EZ-Link Wallet

    Step 1: Tap "More"  Step 2: Tap "Pay by Wallet" Step 3: Toggle on "Lock your Pay by Wallet" Step 4:  Tap "Lock Card" to confirm And you're done! ...