Popular Articles | Page 4 | SimplyGo App User Guide

Viewing of monthly transaction dashboard

Last Updated: 07/05/2025 in Card Related Features

Step 1: Select the card you wish to view details of Step 2: Tap "View all" Step 3: Select the month you wish to view and tap the statement* to download transactions *Monthly statements will be available on every 10th day of the foll...
What is the difference between the existing and enhanced version?

Last Updated: 30/08/2024 in Enhanced SimplyGo App & App Synchronisation Overview

The latest version integrates features from the EZ-Link app, which include Auto Top-Up, EZ-Link Rewards, EZ-Link Wallet and more. Existing travel card-related services such as Concession card services, redemption of Public Transport Vouchers are sti...
My existing SimplyGo app has been automatically updated to the Enhanced SimplyGo app. However, I do not wish to sync my accounts. Can I still use the two apps separately?

Last Updated: 30/08/2024 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user

You will be able to use the Enhanced SimplyGo app in Guest Mode if you do not wish to sync your account. For EZ-Link app, you may continue to access and use it as usual.
Creating a group

Last Updated: 23/04/2025 in My Family

Step 1: Tap "My Family" Step 2: Tap "Create Group" Step 3: Upload an image and tap "Next" Step 4: Enter a "Group Name" and tap "Next" Step 5: Enter "Your Name" to be displayed to your members Step 6: Check the Terms & Condition...
Adding a member

Last Updated: 30/07/2024 in My Family

Step 1: Tap "Add Members" Step 2: Select your members Step 3: Tap their names to add them to the group ...
Can I still log in to the SimplyGo Portal with my SimplyGo account after updating to the Enhanced SimplyGo app and syncing my account?

Last Updated: 30/08/2024 in Enhanced SimplyGo App & App Synchronisation All Other Matters

You will not be able to log in to the SimplyGo Portal after the update. The Enhanced SimplyGo app will serve as the go-to app for all your travel and ticketing needs.
Logging out

Last Updated: 23/04/2025 in Account

Andriod Step 1: Tap "Profile" Step 2: Scroll down and tap "Logout" iOS Step 1: Tap "Profile" Step 2: Tap "Settings" Step 3: Tap "Logout" ...
Concession card replacement

Last Updated: 23/04/2025 in Concession Cards

Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Replace Concession Card" Step 3: Check your details and tap "Continue" to proceed ...
What is the Enhanced SimplyGo app?

Last Updated: 30/08/2024 in Enhanced SimplyGo App & App Synchronisation Overview

Following the merger of TransitLink and EZ-Link, the Enhanced SimplyGo app streamlines all transit and card-related services onto one single app for the ease and convenience of commuters.
Submitting a top-up claim

Last Updated: 29/08/2025 in Claim Submission

Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Step 3: Tap "File a new claim" Step 4: Tap "Top-Up Related Claim" Step 5: Select either of the options Step 6: Select your card and fill in the...