Popular Articles | Page 4 | SimplyGo App User Guide

I have an account on both the SimplyGo and EZ-Link apps. What happens to the cards, existing Reward points or EZ-Link Wallet in my accounts after I update to the Enhanced SimplyGo app?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user

An account synchronisation will take place. All your details and the travel cards registered in either app will be synced and will be reflected on the Enhanced SimplyGo app.
Concession card replacement

Last Updated: 10/02/2026 in Concession Cards

Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Replace Concession Card" Step 3: Check your details and tap "Continue" to proceed ...
Logging out

Last Updated: 10/02/2026 in Account

Andriod Step 1: Tap "Profile" Step 2: Scroll down and tap "Logout" iOS Step 1: Tap "Profile" Step 2: Tap "Settings" Step 3: Tap "Logout" ...
Creating a group

Last Updated: 10/02/2026 in My Family

Step 1: Tap "My Family" Step 2: Tap "Create Group" Step 3: Upload an image and tap "Next" Step 4: Enter a "Group Name" and tap "Next" Step 5: Enter "Your Name" to be displayed to your members Step 6: Check the Terms & Condition...
Adding a member

Last Updated: 30/07/2024 in My Family

Step 1: Tap "Add Members" Step 2: Select your members Step 3: Tap their names to add them to the group ...
Concession card conversion

Last Updated: 10/02/2026 in Concession Cards

Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Concession Card Conversion" Step 3: Select the Concession card you wish to convert, enter your details and tap "Continue" to proceed ...
Enabling biometric login

Last Updated: 10/02/2026 in Account

Step 1: Tap the "Profile" icon Step 2: (for iOS) Toggle on "Use Face ID for Login" (for Android) Toggle on "Use Touch ID for Login" ...
How to sign up for Travel Smart Journeys

Last Updated: 26/12/2025 in Campaigns

Step 1: Open the SimplyGo app and tap “ Services ” Step 2: Navigate to “Card Services” , then select “Travel Smart Journeys” Step 3: Tap “Register” Step 4: Select your most ...
Can I still access my EZ-Link account via the EZ-Link app after I update to the Enhanced SimplyGo app?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user

Yes, you can still access your EZ-Link account via the EZ-Link app after you have updated to the Enhanced SimplyGo app. You will need to use the new login credentials you had confirmed during the account synchronisation.
Submitting a top-up claim

Last Updated: 10/02/2026 in Claim Submission

Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Step 3: Tap "File a new claim" Step 4: Tap "Top-Up Related Claim" Step 5: Select either of the options Step 6: Select your card and fill in the...