SimplyGo App User Guide

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  1. Creating a group

    Step 1: Tap "My Family" Step 2: Tap "Create Group" Step 3: Upload an image and tap "Next" Step 4: Enter a "Group Name" and tap "Next" Step 5:  Enter "Your Name" to be displayed to your members Step 6: Check the Terms & Condition...
  2. How do I know if I have completed syncing my account on the Enhanced SimplyGo app?

    If you have successfully synced your account, you would have gone through the following steps reflected in the screenshots below on the Enhanced SimplyGo app version.  You will then be able to log in to the new home page interface (in green border...
  3. Do I need to create an account on the EZ-Link app to use the new EZ-Link app features on the Enhanced SimplyGo app?

    No, you do not need to create a separate account on the EZ-Link app. You can enjoy the EZ-Link app features from the Enhanced SimplyGo app directly.
  4. What is the difference between the existing and enhanced version?

    The latest version integrates features from the EZ-Link app, which include Auto Top-Up, EZ-Link Rewards, EZ-Link Wallet and more. Existing travel card-related services such as Concession card services, redemption of Public Transport Vouchers are sti...
  5. Terminating EZ-Link Motoring service

    Step 1: Tap "Services"  Step 2: Select "EZ-Link Motoring" Step 3: Tap the three dots at the top right and select "Terminate" ...
  6. Adding a member

    Step 1: Tap "Add Members" Step 2: Select your members Step 3: Tap their names to add them to the group ...
  7. Concession card replacement

    Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Replace Concession Card" Step 3: Check your details and tap "Continue" to proceed ...
  8. Logging out

    Andriod Step 1: Tap "Profile" Step 2: Scroll down and tap "Logout" iOS Step 1: Tap "Profile" Step 2: Tap "Settings" Step 3: Tap "Logout" ...
  9. Redeeming a reward

    Step 1: Tap "Services" Step 2: Tap "EZ-Link Rewards" Step 3: Browse the reward catalogue Step 4: Select your preferred reward and tap "Redeem Now" Step 5: Tap "Redeem" And you're done! ...
  10. Concession card conversion

    Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Concession Card Conversion" Step 3: Select the Concession card you wish to convert, enter your details and tap "Continue" to proceed ...