Popular Articles | Page 4 | SimplyGo App User Guide

I forgot my EZ-Link account password after the account synchronisation. How do I change it?

Last Updated: 30/08/2024 in Enhanced SimplyGo App & App Synchronisation Troubleshooting

You may click on Forgot Password to reset your password. Please note that as you have already synced your account, if you subsequently change your password or wallet PIN (for wallet payment) on either app, it will be changed on BOTH the EZ-Link ...
Unlocking of EZ-Link Wallet

Last Updated: 10/02/2026 in EZ-Link Wallet

Step 1: Tap "More" Step 2: Tap "Pay by Wallet" Step 3: Toggle off "Lock your Pay by Wallet" Step 4: Tap "Unlock" to confirm Enter your PIN And you're done! ...
Concession card conversion

Last Updated: 10/02/2026 in Concession Cards

Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Concession Card Conversion" Step 3: Select the Concession card you wish to convert, enter your details and tap "Continue" to proceed ...
I have an existing account on both apps, but I have two different email addresses registered for both apps. What shall I do?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user

You will be asked to verify the email address registered on your EZ-Link account. After confirmation of the email address, the account synchronisation process will take place, and the email address will apply to both apps once completed.
Logging out

Last Updated: 10/02/2026 in Account

Andriod Step 1: Tap "Profile" Step 2: Scroll down and tap "Logout" iOS Step 1: Tap "Profile" Step 2: Tap "Settings" Step 3: Tap "Logout" ...
Adding an EZ-Link Motoring card

Last Updated: 10/02/2026 in EZ-Link Motoring

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Enter your 16-digit CAN ID or scan your card Step 4: Tap "Next" to continue Step 5: Tap "Confirm" and you're done ...
Changing Auto Top-up Payment Method for SimplyGo EZ-Link / Concession cards

Last Updated: 31/07/2026 in Auto Top-up

Step 1: Tap "Auto Top-up" on the Card Details page Step 2: Tap "Change" Step 3: Select the new payment method Step 4: Verify the selected payment method and tap "Next" Step 5: An authorisation amount will be held...
Creating a group

Last Updated: 10/02/2026 in My Family

Step 1: Tap "My Family" Step 2: Tap "Create Group" Step 3: Upload an image and tap "Next" Step 4: Enter a "Group Name" and tap "Next" Step 5: Enter "Your Name" to be displayed to your members Step 6: Check the Terms & Condition...
Adding a member

Last Updated: 30/07/2024 in My Family

Step 1: Tap "Add Members" Step 2: Select your members Step 3: Tap their names to add them to the group ...
Enabling biometric login

Last Updated: 10/02/2026 in Account

Step 1: Tap the "Profile" icon Step 2: (for iOS) Toggle on "Use Face ID for Login" (for Android) Toggle on "Use Touch ID for Login" ...