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31. Checking claim status

    Last Updated: 29/08/2025 in Claim Submission
    Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Claim status will be reflected here. Tap the dropdown arrow to view claims submitted for previous months. ...

32. Delinking credit/debit card from Auto Top-up

    Last Updated: 24/07/2025 in Auto Top-up
    Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to delink Step 5: Tap "Delete" Step 6: Tap "Remove" And you're done! ...

33. Terminating EZ-Link Motoring service

    Last Updated: 23/04/2025 in EZ-Link Motoring
    Step 1: Tap "Services"  Step 2: Select "EZ-Link Motoring" Step 3: Tap the three dots at the top right and select "Terminate" ...

34. Redeeming a reward

    Last Updated: 23/04/2025 in EZ-Link Rewards
    Step 1: Tap "Services" Step 2: Tap "EZ-Link Rewards" Step 3: Browse the reward catalogue Step 4: Select your preferred reward and tap "Redeem Now" Step 5: Tap "Redeem" And you're done! ...

35. Removing a travel card

    Last Updated: 06/05/2025 in Adding/Removing Travel Cards
    Step 1: Select the card you wish to remove Step 2: Tap the three dots on the top right Step 3: Tap "Remove Card" And you're done! ...

36. I have an existing account on both apps, but I have two different email addresses registered for both apps. What shall I do?

    Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user
    You will be asked to verify the email address registered on your EZ-Link account. After confirmation of the email address, the account synchronisation process will take place, and the email address will apply to both apps once completed.

37. My accounts on both the SimplyGo and EZ-Link apps are tagged to different mobile numbers. What happens when I update?

    Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user
    Your two accounts are treated as two separate accounts on the Enhanced SimplyGo app. Whichever account you wish to access, you will need to log in accordingly.

38. Unlocking of EZ-Link Wallet

    Last Updated: 22/05/2025 in EZ-Link Wallet
    Step 1: Tap "More"  Step 2: Tap "Pay by Wallet" Step 3: Toggle off "Lock your Pay by Wallet" Step 4:  Tap "Unlock" to confirm Enter your PIN And you're done! ...

39. Adding a Concession card

    Last Updated: 10/07/2025 in Adding/Removing Travel Cards
    Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details, then enter a card name And you're done! ...

40. I have an account on both the SimplyGo and EZ-Link apps. What happens to the cards, existing Reward points or EZ-Link Wallet in my accounts after I update to the Enhanced SimplyGo app?

    Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user
    An account synchronisation will take place. All your details and the travel cards registered in either app will be synced and will be reflected on the Enhanced SimplyGo app.

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