Popular Articles | Page 3 | SimplyGo App User Guide

Submitting a top-up claim

Last Updated: 07/08/2024 in Claim Submission

Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Step 3: Tap "Make a New Claim" Step 4: Tap "Top-Up Related Claim" Step 5: Enter/verify your details Step 6: Select "eVoucher" and tap "Submit" ...
If I do not have an account on the Enhanced SimplyGo app, can I still access the app?

Last Updated: 30/08/2024 in Enhanced SimplyGo App & App Synchronisation Overview

You may make use of the Guest Mode for quick access to selected services if you do not have an account on the Enhanced SimplyGo app: Apply New Concession Card Concession Card Conversion Replace Concession Card Scan Card for Details Fare Cal...
Checking Auto Top-up status

Last Updated: 01/08/2024 in Auto Top-up

Step 1: Select the card you applied Auto Top-up for Step 2: Tap "Auto Top-up" And the status will be reflected. ...
Logging out

Last Updated: 30/07/2024 in Account

Andriod Step 1: Tap "Profile" Step 2: Scroll down and tap "Logout" iOS Step 1: Tap "Profile" Step 2: Tap "Settings" Step 3: Tap "Logout" ...
Applying for Auto Top-up of EZ-Link/Concession cards

Last Updated: 01/08/2024 in Auto Top-up

Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select the ATU amount You may change your payment ...
Checking claim status

Last Updated: 07/08/2024 in Claim Submission

Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Claim status will be reflected here. Tap the dropdown arrow to view claims submitted for previous months. ...
Creating a group

Last Updated: 30/07/2024 in My Family

Step 1: Tap "My Family" Step 2: Tap "Create Group" Step 3: Upload an image and tap "Next" Step 4: Enter a "Group Name" and tap "Next" Step 5: Enter "Your Name" to be displayed to your members Step 6: Check the Terms & Condition...
What is the Enhanced SimplyGo app?

Last Updated: 30/08/2024 in Enhanced SimplyGo App & App Synchronisation Overview

Following the merger of TransitLink and EZ-Link, the Enhanced SimplyGo app streamlines all transit and card-related services onto one single app for the ease and convenience of commuters.
I have an existing account on both apps, but I have two different email addresses registered for both apps. What shall I do?

Last Updated: 30/08/2024 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user

You will be asked to verify the email address registered on your EZ-Link account. After confirmation of the email address, the account synchronisation process will take place, and the email address will apply to both apps once completed.
Adding a SimplyGo Concession card

Last Updated: 30/07/2024 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details And you're done! ...