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Last Updated: 26/12/2025
in Campaigns
Step 1: Open the SimplyGo app and tap “ Services ” Step 2: Navigate to “Card Services” , then select “Travel Smart Journeys” Step 3: Tap “Register” Step 4: Select your most ...
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Last Updated: 10/02/2026
in Claim Submission
Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Claim status will be reflected here. Tap the dropdown arrow to view claims submitted for previous months. ...
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Last Updated: 10/02/2026
in Concession Cards
Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Apply New Concession Card" Step 3: Select the Concession card you wish to apply Step 4: Then tap "Apply Now" and follow the prompts to submit your application ...
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Last Updated: 10/02/2026
in EZ-Link Rewards
Step 1: Tap "Services" Step 2: Tap "EZ-Link Rewards" Step 3: Browse the reward catalogue Step 4: Select your preferred reward and tap "Redeem Now" Step 5: Tap "Redeem" And you're done! ...
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We encourage you to use the Enhanced SimplyGo app as it has integrated functions from the EZ-Link app. On top of the existing transit ticketing and card-related services, such as Concession card services, you will also be able to access the EZ-Lin...
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Last Updated: 10/02/2026
in Card Related Features
Step 1: Select a SimplyGo EZ-Link/Concession card you wish to use Step 2: Tap "Scan SGQR" Step 3: Tap "Continue" to proceed Step 4: Tap "Ok, got it!" if you have already set up a Payment PIN, otherwise, please follow the prompts to set ...
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Last Updated: 30/07/2024
in My Family Step 1: Tap "Accept" to join the group Step 2: Enter your name to be displayed within the group and tap "Next" Step 3: Then scroll down and select the card you wish to share Step 4: Check the "Terms & Conditions" and tap "Confirm and Joi...
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Last Updated: 02/11/2026
in EZ-Link Wallet
Step 1: Tap "More" Step 2: Tap "Transfer" Step 3: Tap "Select Card" to choose the card you wish to transfer the amount to Step 4: Select from the list of eligible cards Step 5: Enter the amount you wish to transfer and tap "...
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Last Updated: 10/02/2026
in Auto Top-up
Step 1: Select the card you applied Auto Top-up for Step 2: Tap "Auto Top-up" And the status will be reflected. ...
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Last Updated: 06/03/2026
in Adding/Removing Travel Cards
Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details And you're done! ...