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Last Updated: 23/04/2025
in Claim Submission
Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Claim status will be reflected here. Tap the dropdown arrow to view claims submitted for previous months. ...
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Your two accounts are treated as two separate accounts on the Enhanced SimplyGo app. Whichever account you wish to access, you will need to log in accordingly.
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An account synchronisation will take place. All your details and the travel cards registered in either app will be synced and will be reflected on the Enhanced SimplyGo app.
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You will be able to use the Enhanced SimplyGo app in Guest Mode if you do not wish to sync your account. For EZ-Link app, you may continue to access and use it as usual.
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Yes, you can still access your EZ-Link account via the EZ-Link app after you have updated to the Enhanced SimplyGo app. You will need to use the new login credentials you had confirmed during the account synchronisation.
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You will not be able to log in to the SimplyGo Portal after the update. The Enhanced SimplyGo app will serve as the go-to app for all your travel and ticketing needs.
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Last Updated: 23/04/2025
in Adding/Removing Travel Cards
Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details, then enter a card name And you're done! ...
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Last Updated: 23/04/2025
in EZ-Link Wallet
Step 1: Tap "More" Step 2: Tap "Top-Up" Step 3: Select "EZ-Link Wallet" Step 4: Tap "Add a Bank Card" to add a payment method Step 5: Enter your card details Step 6: Tap "OK" Step 7: Select the top-up amount and tap "Next" ...
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Last Updated: 23/04/2025
in Concession Cards
Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Apply New Concession Card" Step 3: Select the Concession card you wish to apply Step 4: Then tap "Apply Now" and follow the prompts to submit your application ...
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Last Updated: 23/04/2025
in My Family
Step 1: Tap "My Family" Step 2: Tap "Create Group" Step 3: Upload an image and tap "Next" Step 4: Enter a "Group Name" and tap "Next" Step 5: Enter "Your Name" to be displayed to your members Step 6: Check the Terms & Condition...