Popular Articles | Page 3 | SimplyGo App User Guide

Should I use the EZ-Link app or the Enhanced SimplyGo app?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation Overview

We encourage you to use the Enhanced SimplyGo app as it has integrated functions from the EZ-Link app. On top of the existing transit ticketing and card-related services, such as Concession card services, you will also be able to access the EZ-Lin...
Checking claim status

Last Updated: 10/02/2026 in Claim Submission

Step 1: Tap "Services" Step 2: Tap "Transit & Top-up Claims" (under "Card Services") Claim status will be reflected here. Tap the dropdown arrow to view claims submitted for previous months. ...
How to sign up for Travel Smart Journeys

Last Updated: 26/12/2025 in Campaigns

Step 1: Open the SimplyGo app and tap “ Services ” Step 2: Navigate to “Card Services” , then select “Travel Smart Journeys” Step 3: Tap “Register” Step 4: Select your most ...
Redeeming a reward

Last Updated: 10/02/2026 in EZ-Link Rewards

Step 1: Tap "Services" Step 2: Tap "EZ-Link Rewards" Step 3: Browse the reward catalogue Step 4: Select your preferred reward and tap "Redeem Now" Step 5: Tap "Redeem" And you're done! ...
Sharing a card within the group

Last Updated: 30/07/2024 in My Family

Step 1: Tap "Accept" to join the group Step 2: Enter your name to be displayed within the group and tap "Next" Step 3: Then scroll down and select the card you wish to share Step 4: Check the "Terms & Conditions" and tap "Confirm and Joi...
Concession card application

Last Updated: 10/02/2026 in Concession Cards

Step 1: Tap "Services" Step 2: Under the "Concession" tab, tap "Apply New Concession Card" Step 3: Select the Concession card you wish to apply Step 4: Then tap "Apply Now" and follow the prompts to submit your application ...
Checking Auto Top-up status

Last Updated: 10/02/2026 in Auto Top-up

Step 1: Select the card you applied Auto Top-up for Step 2: Tap "Auto Top-up" And the status will be reflected. ...
Paying with SGQR code using SimplyGo EZ-Link/Concession cards

Last Updated: 10/02/2026 in Card Related Features

Step 1: Select a SimplyGo EZ-Link/Concession card you wish to use Step 2: Tap "Scan SGQR" Step 3: Tap "Continue" to proceed Step 4: Tap "Ok, got it!" if you have already set up a Payment PIN, otherwise, please follow the prompts to set ...
Adding a Concession card

Last Updated: 06/03/2026 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details And you're done! ...
Removing a travel card

Last Updated: 10/02/2026 in Adding/Removing Travel Cards

Step 1: Select the card you wish to remove Step 2: Tap the three dots on the top right Step 3: Tap "Remove Card" And you're done! ...