Popular Articles | Page 3 | SimplyGo App User Guide

Removing a travel card

Last Updated: 06/05/2025 in Adding/Removing Travel Cards

Step 1: Select the card you wish to remove Step 2: Tap the three dots on the top right Step 3: Tap "Remove Card" And you're done! ...
Terminating EZ-Link Motoring service

Last Updated: 23/04/2025 in EZ-Link Motoring

Step 1: Tap "Services" Step 2: Select "EZ-Link Motoring" Step 3: Tap the three dots at the top right and select "Terminate" ...
Redeeming a reward

Last Updated: 23/04/2025 in EZ-Link Rewards

Step 1: Tap "Services" Step 2: Tap "EZ-Link Rewards" Step 3: Browse the reward catalogue Step 4: Select your preferred reward and tap "Redeem Now" Step 5: Tap "Redeem" And you're done! ...
Topping up EZ-Link Wallet

Last Updated: 28/10/2025 in EZ-Link Wallet

Step 1: Tap "More" Step 2: Tap "Top-Up" Step 3: Select the "Top-up Amount" then tap the button below to proceed Step 4: Then tap "Confirm Top-up" Step 5: Tap "OK" to complete the OTP process and follow the prompts in your bank app ...
I have an existing account on both apps, but I have two different email addresses registered for both apps. What shall I do?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user

You will be asked to verify the email address registered on your EZ-Link account. After confirmation of the email address, the account synchronisation process will take place, and the email address will apply to both apps once completed.
Delinking credit/debit card from Auto Top-up

Last Updated: 24/07/2025 in Auto Top-up

Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to delink Step 5: Tap "Delete" Step 6: Tap "Remove" And you're done! ...
My accounts on both the SimplyGo and EZ-Link apps are tagged to different mobile numbers. What happens when I update?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user

Your two accounts are treated as two separate accounts on the Enhanced SimplyGo app. Whichever account you wish to access, you will need to log in accordingly.
Unlocking of EZ-Link Wallet

Last Updated: 22/05/2025 in EZ-Link Wallet

Step 1: Tap "More" Step 2: Tap "Pay by Wallet" Step 3: Toggle off "Lock your Pay by Wallet" Step 4: Tap "Unlock" to confirm Enter your PIN And you're done! ...
Adding a Concession card

Last Updated: 10/07/2025 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details, then enter a card name And you're done! ...
I have an account on both the SimplyGo and EZ-Link apps. What happens to the cards, existing Reward points or EZ-Link Wallet in my accounts after I update to the Enhanced SimplyGo app?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user

An account synchronisation will take place. All your details and the travel cards registered in either app will be synced and will be reflected on the Enhanced SimplyGo app.