SimplyGo App User Guide

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  1. Sharing a card within the group

    Step 1: Tap "Accept" to join the group Step 2: Enter your name to be displayed within the group and tap "Next" Step 3: Then scroll down and select the card you wish to share Step 4: Check the "Terms & Conditions" and tap "Confirm and Joi...
  2. Applying for Auto Top-up of SimplyGo EZ-Link/Concession cards

    Step 1:  Select the card you wish to apply Auto Top-up (ATU) for  Step 2: Tap "Auto Top-up" Step 3: Select the ATU amount You may change your payment method if you want to, before proceeding. Step 4: An authorisation amount of $0.50...
  3. I am facing issues on the app. How do I send feedback or report issues?

    You may send in your feedback via the e-feedback form  here .  For urgent assistance, you may call the SimplyGo Hotline at 1800-2255 663 (8 am - 6 pm daily, closed on public holidays).  ...
  4. Removing a travel card

    Step 1: Select the card you wish to remove Step 2: Tap the three dots on the top right Step 3: Tap "Remove Card" And you're done! ...
  5. Topping up your SimplyGo EZ-Link/Concession card

    Step 1: Tap the top-up icon Step 2: Select the card you wish to top up and tap "Next" Step 3: Select the top-up amount and tap "Next" You may change your payment method if you want to, before proceeding. And you're done! ...
  6. I have an existing account on both apps, but I have two different email addresses registered for both apps. What shall I do?

    You will be asked to verify the email address registered on your EZ-Link account. After confirmation of the email address, the account synchronisation process will take place, and the email address will apply to both apps once completed.
  7. Applying for Auto Top-up of EZ-Link/Concession cards

    Step 1:  Select the card you wish to apply Auto Top-up (ATU) for  Step 2: Tap "Auto Top-up" Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select the ATU amount You may change your payment ...
  8. Checking Auto Top-up status

    Step 1: Select the card you applied Auto Top-up for Step 2: Tap "Auto Top-up" And the status will be reflected. ...
  9. Can I still log in to the SimplyGo Portal with my SimplyGo account after updating to the Enhanced SimplyGo app and syncing my account?

    You will not be able to log in to the SimplyGo Portal after the update. The Enhanced SimplyGo app will serve as the go-to app for all your travel and ticketing needs. 
  10. My existing SimplyGo app has been automatically updated to the Enhanced SimplyGo app. However, I do not wish to sync my accounts. Can I still use the two apps separately?

    You will be able to use the Enhanced SimplyGo app in Guest Mode if you do not wish to sync your account. For EZ-Link app, you may continue to access and use it as usual.