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Last Updated: 30/07/2024
in My Family
Step 1: Tap "Accept" to join the group Step 2: Enter your name to be displayed within the group and tap "Next" Step 3: Then scroll down and select the card you wish to share Step 4: Check the "Terms & Conditions" and tap "Confirm and Joi...
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Last Updated: 01/08/2024
in Auto Top-up
Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Select the ATU amount You may change your payment method if you want to, before proceeding. Step 4: An authorisation amount of $0.50...
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You may send in your feedback via the e-feedback form here . For urgent assistance, you may call the SimplyGo Hotline at 1800-2255 663 (8 am - 6 pm daily, closed on public holidays). ...
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Last Updated: 30/07/2024
in Adding/Removing Travel Cards
Step 1: Select the card you wish to remove Step 2: Tap the three dots on the top right Step 3: Tap "Remove Card" And you're done! ...
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Last Updated: 20/02/2025
in Card Related Features
Step 1: Tap the top-up icon Step 2: Select the card you wish to top up and tap "Next" Step 3: Select the top-up amount and tap "Next" You may change your payment method if you want to, before proceeding. And you're done! ...
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You will be asked to verify the email address registered on your EZ-Link account. After confirmation of the email address, the account synchronisation process will take place, and the email address will apply to both apps once completed.
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Last Updated: 01/08/2024
in Auto Top-up
Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select the ATU amount You may change your payment ...
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Last Updated: 01/08/2024
in Auto Top-up
Step 1: Select the card you applied Auto Top-up for Step 2: Tap "Auto Top-up" And the status will be reflected. ...
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You will not be able to log in to the SimplyGo Portal after the update. The Enhanced SimplyGo app will serve as the go-to app for all your travel and ticketing needs.
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You will be able to use the Enhanced SimplyGo app in Guest Mode if you do not wish to sync your account. For EZ-Link app, you may continue to access and use it as usual.