Popular Articles | Page 2 | SimplyGo App User Guide

Sharing a card within the group

Last Updated: 30/07/2024 in My Family

Step 1: Tap "Accept" to join the group Step 2: Enter your name to be displayed within the group and tap "Next" Step 3: Then scroll down and select the card you wish to share Step 4: Check the "Terms & Conditions" and tap "Confirm and Joi...
Applying for Auto Top-up of SimplyGo EZ-Link/Concession cards

Last Updated: 01/08/2024 in Auto Top-up

Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Select the ATU amount You may change your payment method if you want to, before proceeding. Step 4: An authorisation amount of $0.50...
I am facing issues on the app. How do I send feedback or report issues?

Last Updated: 18/09/2024 in Enhanced SimplyGo App & App Synchronisation Troubleshooting

You may send in your feedback via the e-feedback form here . For urgent assistance, you may call the SimplyGo Hotline at 1800-2255 663 (8 am - 6 pm daily, closed on public holidays). ...
Removing a travel card

Last Updated: 30/07/2024 in Adding/Removing Travel Cards

Step 1: Select the card you wish to remove Step 2: Tap the three dots on the top right Step 3: Tap "Remove Card" And you're done! ...
Topping up your SimplyGo EZ-Link/Concession card

Last Updated: 20/02/2025 in Card Related Features

Step 1: Tap the top-up icon Step 2: Select the card you wish to top up and tap "Next" Step 3: Select the top-up amount and tap "Next" You may change your payment method if you want to, before proceeding. And you're done! ...
I have an existing account on both apps, but I have two different email addresses registered for both apps. What shall I do?

Last Updated: 30/08/2024 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user

You will be asked to verify the email address registered on your EZ-Link account. After confirmation of the email address, the account synchronisation process will take place, and the email address will apply to both apps once completed.
Applying for Auto Top-up of EZ-Link/Concession cards

Last Updated: 01/08/2024 in Auto Top-up

Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select the ATU amount You may change your payment ...
Checking Auto Top-up status

Last Updated: 01/08/2024 in Auto Top-up

Step 1: Select the card you applied Auto Top-up for Step 2: Tap "Auto Top-up" And the status will be reflected. ...
Can I still log in to the SimplyGo Portal with my SimplyGo account after updating to the Enhanced SimplyGo app and syncing my account?

Last Updated: 30/08/2024 in Enhanced SimplyGo App & App Synchronisation All Other Matters

You will not be able to log in to the SimplyGo Portal after the update. The Enhanced SimplyGo app will serve as the go-to app for all your travel and ticketing needs.
My existing SimplyGo app has been automatically updated to the Enhanced SimplyGo app. However, I do not wish to sync my accounts. Can I still use the two apps separately?

Last Updated: 30/08/2024 in Enhanced SimplyGo App & App Synchronisation App Synchronisation If you are both SimplyGo and EZ-Link apps user

You will be able to use the Enhanced SimplyGo app in Guest Mode if you do not wish to sync your account. For EZ-Link app, you may continue to access and use it as usual.