Popular Articles | Page 1 | SimplyGo App User Guide

Why am I unable to access my existing account / create a new account with foreign mobile number on the Enhanced SimplyGo app?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation Customers with Foreign Mobile Numbers

Registration of the account would require a local number for verification purposes. Customers with foreign numbers holding a Card-Based Ticketing EZ-Link card or SimplyGo EZ-Link card may select “Use Guest Mode”, followed by the “Services” tab and...
Adding a SimplyGo EZ-Link / EZ-Link card

Last Updated: 11/12/2025 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan your card If you have not completed a one-time Singpass MyInfo identity verification on the SimplyGo app, you will need to do so at this stage. If you ha...
Topping up your SimplyGo EZ-Link/Concession card

Last Updated: 23/04/2025 in Card Related Features

Step 1: Tap the top-up icon Step 2: Select the card you wish to top up and tap "Next" Step 3: Select the top-up amount and tap "Next" You may change your payment method if you want to, before proceeding. And you're done! ...
How do I check my travel transactions on my travel card now that I am unable to log into the Enhanced SimplyGo app with my foreign mobile number?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation Customers with Foreign Mobile Numbers

You may log into the SimplyGo portal with your registered email address or mobile number. Otherwise, you may also proceed to any self-help ticketing machine located at MRT/LRT stations and bus interchanges to check your travel transactions. ...
Adding a SimplyGo Concession card

Last Updated: 10/07/2025 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details And you're done! ...
Blocking your card

Last Updated: 28/11/2025 in Card Related Features

Step 1: Select the card you wish to block Step 2: Tap the three dots at the top right Step 3: Tap "Block Card" If you have not completed a one-time Singpass MyInfo identity verification on the SimplyGo app, you will need to do so at th...
Redeeming an e-Voucher

Last Updated: 23/04/2025 in EZ-Link Wallet

Step 1: Tap "Services" Step 2: Tap "e-voucher (EZ-Link Wallet)" Step 3: Enter your redemption code and tap "Redeem" ...
Resetting or changing your password

Last Updated: 30/07/2024 in Account

Step 1: Tap "Forgot Password" Step 2: Enter your mobile number and email address Step 3: Enter the OTP sent to your mobile number and tap "Continue" Step 4: Enter your new password And you're done! You may now log in to your account...
Submitting a transit claim

Last Updated: 27/10/2025 in Claim Submission

Step 1: Select the card you wish to submit a claim for Step 2: Tap the affected transaction Step 3: Tap "File a claim for overcharged fare" (You can now also submit claims for "Pending" transactions) Step 4: Enter your transit details...
Redeeming an e-Voucher to your transit card

Last Updated: 08/12/2025 in E-voucher Redemption

Step 1: Tap "Services" Step 2: Under the "e-voucher" tab, select "e-voucher (Transport Card) Step 3: Select the e-voucher to be topped up to your card ...