Popular Articles | Page 1 | SimplyGo App User Guide

Topping up your SimplyGo EZ-Link/Concession card (including PayNow)

Last Updated: 17/06/2026 in Card Related Features

Step 1: Tap the top-up icon Step 2: Select the card you wish to top up and tap "Top Up". Step 3: Select the top-up amount and tap "Top Up". Tap 'Change Payment Method' if you wish to change the mode of payment, before you proceed. ...
Submitting a transit claim

Last Updated: 10/02/2026 in Claim Submission

Step 1: Select the card you wish to submit a claim for Step 2: Tap the affected transaction Step 3: Tap "File a claim for overcharged fare" (You can now also submit claims for "Pending" transactions) Step 4: Enter your transit details...
Removing a payment method

Last Updated: 10/02/2026 in Account

Step 1: Tap the profile icon (for iOS) Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" (for Android) Step 2: Tap "Payment" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to remove ...
Blocking your card

Last Updated: 10/02/2026 in Card Related Features

Step 1: Select the card you wish to block Step 2: Tap the three dots at the top right Step 3: Tap "Block Card" If you have not completed a one-time Singpass MyInfo identity verification on the SimplyGo app, you will need to do so at th...
Adding a bank card

Last Updated: 09/06/2026 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "Credit / Debit Card" Step 3: Select your card type then enter a card name Step 4: Complete the verification process And you're done! ...
Redeeming an e-Voucher to your transit card

Last Updated: 23/06/2026 in E-voucher

Step 1: Tap "Services" Step 2: Under the "e-voucher" tab, select "e-voucher (Travel Card) Step 3: Select the e-voucher to be topped up to your card ...
Resetting or changing your password

Last Updated: 30/07/2024 in Account

Step 1: Tap "Forgot Password" Step 2: Enter your mobile number and email address Step 3: Enter the OTP sent to your mobile number and tap "Continue" Step 4: Enter your new password And you're done! You may now log in to your account...
Redeeming an e-Voucher

Last Updated: 10/02/2026 in EZ-Link Wallet

Step 1: Tap "Services" Step 2: Tap "e-voucher (EZ-Link Wallet)" Step 3: Enter your redemption code and tap "Redeem" ...
Why am I unable to access my existing account / create a new account with foreign mobile number on the Enhanced SimplyGo app?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation Customers with Foreign Mobile Numbers

Registration of the account would require a local number for verification purposes. Customers with foreign numbers holding a Card-Based Ticketing EZ-Link card or SimplyGo EZ-Link card may select “Use Guest Mode”, followed by the “Services” tab and...
Viewing of monthly transaction dashboard

Last Updated: 10/02/2026 in Card Related Features

Step 1: Select the card you wish to view details of Step 2: Tap "View all" Step 3: Select the month you wish to view and tap the statement* to download transactions *Monthly statements will be available on every 10th day of the foll...