Popular Articles | SimplyGo App User Guide

Updating of mobile number/email address

Last Updated: 01/08/2024 in Account

To update your mobile number or email address, please call the SimplyGo Hotline at 1800-2255 663 (available from 8 am to 6 pm daily) for assistance.
Deactivating Auto Top-up

Last Updated: 01/08/2024 in Auto Top-up

Step 1: Select the card you wish to deactivate Auto Top-up for Step 2: Tap "Auto Top-up" Step 3: Tap "Change" Step 4: Select "Terminate" ...
Why am I unable to access my existing account / create a new account with foreign mobile number on the Enhanced SimplyGo app?

Last Updated: 30/08/2024 in Enhanced SimplyGo App & App Synchronisation Customers with Foreign Mobile Numbers

Registration of the account would require a local number for verification purposes. Customers with foreign numbers holding a Card-Based Ticketing EZ-Link card or SimplyGo EZ-Link card may select “Use Guest Mode”, followed by the “Services” tab and...
Viewing card details, balances & trip details

Last Updated: 30/07/2024 in Card Related Features

Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...
Removing a payment method

Last Updated: 13/08/2024 in Account

Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to remove Step 5: Tap "Delete" Step 6: Tap "Remove" And you're done! ...
How do I check my travel transactions on my travel card now that I am unable to log into the Enhanced SimplyGo app with my foreign mobile number?

Last Updated: 30/08/2024 in Enhanced SimplyGo App & App Synchronisation Customers with Foreign Mobile Numbers

You may log into the SimplyGo portal with your registered email address or mobile number. Otherwise, you may also proceed to any self-help ticketing machine located at MRT/LRT stations and bus interchanges to check your travel transactions. ...
Adding a bank card

Last Updated: 30/07/2024 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "Credit / Debit Card" Step 3: Select your card type then enter a card name Step 4: Complete the verification process And you're done! ...
Viewing of card details for EZ-Link and Concession cards

Last Updated: 20/09/2024 in Card Related Features

Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...
Resetting or changing your password

Last Updated: 30/07/2024 in Account

Step 1: Tap "Forgot Password" Step 2: Enter your mobile number and email address Step 3: Enter the OTP sent to your mobile number and tap "Continue" Step 4: Enter your new password And you're done! You may now log in to your account...
Creating an account

Last Updated: 30/07/2024 in Account

Step 1: Enter your mobile number Step 2: Tap "Create Account" Step 3: Enter your details Step 4: Enter the OTP sent to your mobile number and tap "Continue" And you're done! Please log in with your password. ...