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There is no impact to existing promotions and loyalty programmes of the EZ-Link app. Current promotions / campaigns will continue on the enhanced SimplyGo app, and customer’s reward points will be automatically transferred.
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Last Updated: 30/01/2026
in Account
You may be experiencing login issues to your SimplyGo account due to one of the following reasons: The mobile number or email address used to register your EZ-Link account differs from that used for your SimplyGo account. You are using a recycl...
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Last Updated: 05/02/2026
in Auto Top-up
Step 1: Tap "Auto Top-up" on the Card Details page Step 2: Tap "Change" Step 3: Select the new payment method Step 4: Verify the selected payment method and tap "Next" Step 5: An authorisation amount will be held on t...
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Last Updated: 05/02/2026
in Auto Top-up
Step 1: Tap "Auto Top-up" on the Card Details page Step 2: Tap "Change" Step 3: Select the new payment method and tap "Confirm" Step 4: An authorisation amount will be held on the selected bank card. Tap "Proceed". And you'r...
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Last Updated: 05/02/2026
in Auto Top-up
Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Tap "Update" Step 5: Tap "Update Expiry Date" and input the date accordingly before tapping on 'Save" And you're done! ...
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Last Updated: 10/02/2026
in Travel
Step 1: Tap "More details" in the alert screen Step 2: Tap "Alert" then "View Free Bus Services" Affected stations will be denoted in yellow Step 3: Select your boarding and alighting stations And available bridging bus services wi...
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Last Updated: 10/02/2026
in Travel
Step 1: Tap "Travel" Step 2: Select the train lines you wish to receive disruption alerts for and tap "Save Preferences" You will be alerted if there is a train disruption ...
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Last Updated: 10/02/2026
in Travel
Step 1: Tap "Travel" Step 2: Tap "Train" then "Disruption Alert Settings" Update your preferences by tapping the toggle button beside the respective train lines ...