SimplyGo App User Guide

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  1. Can I switch back to the previous version of SimplyGo app after updating it?

    Similar to other apps, once a user proceeds with the update, the process is irreversible and can no longer revert to the previous version. 
  2. If I do not have an account on the Enhanced SimplyGo app, can I still access the app?

    You may make use of the Guest Mode for quick access to selected services if you do not have an account on the Enhanced SimplyGo app: Apply New Concession Card  Concession Card Conversion Replace Concession Card Scan Card for Details Fare Cal...
  3. I am not a user of SimplyGo app and do not have a SimplyGo account. Do I need to switch over to the Enhanced SimplyGo app?

    We encourage you to download the Enhanced SimplyGo app from the App Store/Google Play and sync your EZ-Link account to access more transit related features. What’s more, you can continue to use your EZ-Link app features (including all your exist...
  4. I updated my SimplyGo app and the app interface has completely changed – Is there a walkthrough on how to navigate the app?

    You may refer to the Quick Tour via Profile > App Tutorial for a quick run-through on navigating the app for key features. ...
  5. Checking of EZ-Link Motoring Service Transactions

    Step 1: Tap "Services"  Step 2: Select "EZ-Link Motoring" Step 2: Select the vehicle to view its transaction history. And you're done! Please note that Electronic Road Pricing charges will be reflected in your account the next day....
  6. I have problems navigating the app with the new interface. How do I find specific feature?

    You may go to Services > Tab on ‘Search’ button to find the specific feature. ...
  7. Changing payment method for EZ-Link Motoring service

    Step 1:  Under the 'Vehicle Details' page, tap "Change Payment Method" Step 2: Select the preferred payment method or add a new bank card. A pre-authorisation amount will be made to the bank card to authenticate its validity. The amount wil...
  8. Will the integration impact existing promotions or loyalty programmes associated with the EZ-Link app?

    There is no impact to existing promotions and loyalty programmes of the EZ-Link app. Current promotions / campaigns will continue on the enhanced SimplyGo app, and customer’s reward points will be automatically transferred.
  9. Redeeming a Travel Gift Voucher

    Step 1: Tap 'Travel Gift Voucher' under the 'Redeem' section of the e-vouchers (Travel Card) screen.  Step 2: Enter the e-voucher code or scan the QR code found in your redemption email and tap 'Continue' once completed. Step 3:...
  10. Updating expiry date of payment method for EZ-Link Motoring Service

    Step 1:  Under the "Vehicle Details" page, t ap “Update” next to your expired card to update your payment details. Step 2: Tap “Update Expiry Date”, select the updated expiry date, then tap “Save”. And you're done! ...