Popular Articles | Page 8 | SimplyGo App User Guide

Changing preferences for train disruption alert

Last Updated: 10/02/2026 in Travel

Step 1: Tap "Travel" Step 2: Tap "Train" then "Disruption Alert Settings" Update your preferences by tapping the toggle button beside the respective train lines ...
Locating bridging bus services

Last Updated: 06/11/2026 in Travel

Step 1: Tap "More details" on the alert screen Step 2: Tap "Alert", then "View Free Bus Services" Affected stations will be denoted in yellow Step 3: Select your boarding and alighting stations And available bridging bus services wi...
Saving preferred train lines for disruption alert

Last Updated: 06/11/2026 in Travel

Step 1: Tap "Travel" Step 2: Select the train lines you wish to receive disruption alerts for and tap "Save Preferences" You will be alerted if there is a train disruption ...
Purchasing a Travel Gift Voucher

Last Updated: 03/07/2026 in E-voucher

Step 1: Tap "Services" Step 2: Under the "e-voucher" tab, select "e-voucher (Travel Card) Step 3: Tap '+' under the 'Buy' section Step 4 : If you're buying the Travel Gift Voucher for someone else, enter his / her email address under t...
Viewing Travel Gift Voucher Purchase History

Last Updated: 03/07/2026 in E-voucher

Step 1: Tap "Services" Step 2: Under the "e-voucher" tab, select "e-voucher (Travel Card) Step 3: Tap 'View Purchase History' under the 'Buy' section And you're done! ...
Adding a payment method

Last Updated: 11/09/2026 in Account

Step 1: Tap the profile icon (for iOS) Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" (for Android) Step 2: Tap "Payment" Step 3: Tap "Manage Payment Methods" Step 4: Select "Add New Card" Step 5: E...
Finding a charging station

Last Updated: 01/10/2026 in Partners EV Charging

Step 1: Tap "Services" Step 2: Scroll to the "Partners" tab and select "EV Charging" Step 3: Locate chargers near you by tapping "See chargers near you" Step 4: Tap "Proceed" to continue Step 5: Use the search bar and filter to...
To start charging

Last Updated: 01/10/2026 in Partners EV Charging

Step 1: Tap "Services" Step 2: Scroll to the "Partners" tab and select "EV Charging" Step 3: Scan the connector ID on the charger or select the charging station manually on the map Step 4: Tap "Next" and follow the prompts to co...
To end a charging session

Last Updated: 01/10/2026 in Partners EV Charging

Step 1: Tap "Services" Step 2: Scroll to the "Partners" tab and select "EV Charging" Step 3: Scroll to the button "Slide to stop charging" Step 4: Wait for the app to reflect this and the station screen to show "Charging Stopped" ...
To check expiry date of Charge Credits

Last Updated: 01/10/2026 in Partners EV Charging

Step 1: Tap "Services" Step 2: Scroll to the "Partners" tab and select "EV Charging" Step 3: Tap "Account" Step 4: Tap "Charge Credits" A summary of your credits will be reflected ...