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Last Updated: 01/08/2024
in Account
To update your mobile number or email address, please call the SimplyGo Hotline at 1800-2255 663 (available from 8 am to 6 pm daily) for assistance.
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Last Updated: 01/08/2024
in Auto Top-up
Step 1: Select the card you wish to deactivate Auto Top-up for Step 2: Tap "Auto Top-up" Step 3: Tap "Change" Step 4: Select "Terminate" ...
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Last Updated: 30/07/2024
in Account Step 1: Enter your mobile number Step 2: Tap "Create Account" Step 3: Enter your details Step 4: Enter the OTP sent to your mobile number and tap "Continue" And you're done! Please log in with your password. ...
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Last Updated: 30/07/2024
in Card Related Features Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...
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Registration of the account would require a local number for verification purposes. Customers with foreign numbers holding a Card-Based Ticketing EZ-Link card or SimplyGo EZ-Link card may select “Use Guest Mode”, followed by the “Services” tab and...
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Last Updated: 01/08/2024
in Adding/Removing Travel Cards
Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Scan your card or manually enter your 16-digit CAN ID Step 4: Enter a card name And you're done! ...
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Last Updated: 30/07/2024
in Account
Step 1: Tap "Forgot Password" Step 2: Enter your mobile number and email address Step 3: Enter the OTP sent to your mobile number and tap "Continue" Step 4: Enter your new password And you're done! You may now log in to your account...
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Last Updated: 30/07/2024
in Claim Submission
Step 1: Select the card you wish to submit a claim for Step 2: Tap the affected transaction Step 3: Tap "File a claim for overcharged fare" Step 4: Enter your transit details Step 5: Enter your contact details Step 6: Tap "Subm...
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Last Updated: 28/08/2024
in Concession Cards
Step 1: Select the card you wish to buy the Monthly Concession Pass (MCP) for Step 2: Tap "Buy Concession Pass" Step 3: Select the start and end date of your pass Step 4: Check your details and tap "Purchase" to proceed Step 5: Comp...
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Last Updated: 30/07/2024
in Adding/Removing Travel Cards
Step 1: Tap "Add Card +" Step 2: Select "Credit / Debit Card" Step 3: Select your card type then enter a card name Step 4: Complete the verification process And you're done! ...