Popular Articles | SimplyGo App User Guide

Topping up your EZ-Link/Concession card

Last Updated: 23/04/2025 in Card Related Features

Step 1: Tap the top-up icon Step 2: Tap the card you wish to top up Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select your top-up amount and tap "Next" You may change your payment metho...
Deactivating Auto Top-up for SimplyGo EZ-Link/Concession cards

Last Updated: 15/10/2025 in Auto Top-up

Step 1: Select the SimplyGo EZ-Link/Concession card you wish to deactivate Auto Top-up for Step 2: Tap "Auto Top-up" Step 3: Tap "Change" Step 4: Select "Terminate" ...
Viewing of card details for EZ-Link and Concession cards

Last Updated: 15/10/2025 in Card Related Features

Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...
Updating of mobile number/email address

Last Updated: 01/08/2024 in Account

To update your mobile number or email address, please call the SimplyGo Hotline at 1800-2255 663 (available from 8 am to 6 pm daily) for assistance.
Buying a Monthly Concession Pass

Last Updated: 23/04/2025 in Concession Cards

Step 1: Select the card you wish to buy the Monthly Concession Pass (MCP) for Step 2: Tap "Buy Concession Pass" Step 3: Select the start and end date of your pass Step 4: Check your details and tap "Purchase" to proceed Step 5: Comp...
Viewing card details, balances & trip details

Last Updated: 15/10/2025 in Card Related Features

Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...
Activating EZ-Link Wallet

Last Updated: 23/04/2025 in EZ-Link Wallet

Step 1: Tap "Activate" Step 2: Tap "Let's Start" Step 3: Tap "Agree" to the Terms and Conditions Step 4: Set up your payment PIN And you're done! You may now proceed to activate "Pay by Wallet" if you wish to. ...
Removing a payment method

Last Updated: 28/10/2025 in Account

Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to remove Step 5: Tap "Delete" Step 6: Tap "Remove" And you're done! ...
Adding a bank card

Last Updated: 10/07/2025 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "Credit / Debit Card" Step 3: Select your card type then enter a card name Step 4: Complete the verification process And you're done! ...
Why am I unable to access my existing account / create a new account with foreign mobile number on the Enhanced SimplyGo app?

Last Updated: 15/10/2025 in Enhanced SimplyGo App & App Synchronisation Customers with Foreign Mobile Numbers

Registration of the account would require a local number for verification purposes. Customers with foreign numbers holding a Card-Based Ticketing EZ-Link card or SimplyGo EZ-Link card may select “Use Guest Mode”, followed by the “Services” tab and...