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Created On: 30/01/2026
in Account
You may be experiencing login issues to your SimplyGo account due to one of the following reasons: The mobile number or email address used to register your EZ-Link account differs from that used for your SimplyGo account. You are using a recycl...
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Created On: 29/01/2026
in Travel
Step 1: Tap "Travel" Step 2: Tap "Train" then "Disruption Alert Settings" Update your preferences by tapping the toggle button beside the respective train lines ...
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Created On: 29/01/2026
in Travel
Step 1: Tap "More details" in the alert screen Step 2: Tap "Alert" then "View Free Bus Services" Affected stations will be denoted in yellow Step 3: Select your boarding and alighting stations And available bridging bus services wi...
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Created On: 29/01/2026
in Travel
Step 1: Tap "Travel" Step 2: Select the train lines you wish to receive disruption alerts for and tap "Save Preferences" You will be alerted if there is a train disruption ...
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Published On: 25/12/2025
in Campaigns
Step 1: Open the SimplyGo app and tap “ Services ” Step 2: Navigate to “Card Services” , then select “Travel Smart Journeys” Step 3: Tap “Register” Step 4: Select your most ...
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Published On: 08/12/2025
in Card Related Features
Step 1: Select a SimplyGo EZ-Link/Concession card you wish to use Step 2: Tap "Scan SGQR" Step 3: Tap "Continue" to proceed Step 4: Tap "Ok, got it!" if you have already set up a Payment PIN, otherwise, please follow the prompts to set ...
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Created On: 24/07/2025
in Auto Top-up
Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to delink Step 5: Tap "Delete" Step 6: Tap "Remove" And you're done! ...
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Created On: 22/05/2025
in EZ-Link Wallet
Step 1: Tap "More" Step 2: Tap the "Safety Switch" icon at the top right Step 3: Tap "Activate Safety Switch" Step 4: Tap "Ok, proceed" And you're done! You may deactivate the safety switch at any time by tapping "Deactivat...
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Created On: 06/05/2025
in Card Related Features
Step 1: Select the card you wish to view details of Step 2: Tap "View all" Step 3: Select the month you wish to view and tap the statement* to download transactions *Monthly statements will be available on every 10th day of the foll...
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Created On: 13/11/2024
in EZ-Link Wallet
Step 1: Tap "More" Step 2: Tap "Pay by Wallet" Step 3: Toggle off "Lock your Pay by Wallet" Step 4: Tap "Unlock" to confirm Enter your PIN And you're done! ...