SimplyGo App User Guide

New Articles

  1. Redeeming a Travel Gift Voucher

    Step 1: Tap 'Travel Gift Voucher' under the 'Redeem' section of the e-vouchers (Travel Card) screen.  Step 2: Enter the e-voucher code or scan the QR code found in your redemption email and tap 'Continue' once completed. Step 3:...
  2. Viewing Travel Gift Voucher Purchase History

    Step 1: Tap "Services" Step 2: Under the "e-voucher" tab, select "e-voucher (Travel Card) Step 3: Tap 'View Purchase History' under the 'Buy' section   And you're done! ...
  3. Purchasing a Travel Gift Voucher

    Step 1: Tap "Services" Step 2: Under the "e-voucher" tab, select "e-voucher (Travel Card) Step 3: Tap '+' under the 'Buy' section  Step 4 : If you're buying the Travel Gift Voucher for someone else, enter his / her email address under t...
  4. Checking of EZ-Link Motoring Service Transactions

    Step 1: Tap "Services"  Step 2: Select "EZ-Link Motoring" Step 2: Select the vehicle to view its transaction history. And you're done! Please note that Electronic Road Pricing charges will be reflected in your account the next day....
  5. Updating expiry date of payment method for EZ-Link Motoring Service

    Step 1:  Under the "Vehicle Details" page, t ap “Update” next to your expired card to update your payment details. Step 2: Tap “Update Expiry Date”, select the updated expiry date, then tap “Save”. And you're done! ...
  6. Changing payment method for EZ-Link Motoring service

    Step 1:  Under the 'Vehicle Details' page, tap "Change Payment Method" Step 2: Select the preferred payment method or add a new bank card. A pre-authorisation amount will be made to the bank card to authenticate its validity. The amount wil...
  7. Updating Expiry Date of Payment Method for Auto Top-up

    Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Tap "Update" Step 5: Tap "Update Expiry Date" and input the date accordingly before tapping on 'Save"  And you're done! ...
  8. Changing Auto Top-up Payment Method for SimplyGo EZ-Link / Concession cards

    Step 1: Tap "Auto Top-up" on the Card Details page  Step 2: Tap "Change" Step 3: Select the new payment method Step 4: Verify the selected payment method and tap "Next" Step 5: An authorisation amount will be held on t...
  9. Changing Auto Top-up Payment Method for EZ-Link cards

    Step 1: Tap "Auto Top-up" on the Card Details page  Step 2: Tap "Change" Step 3: Select the new payment method and tap "Confirm" Step 4: An authorisation amount will be held on the selected bank card. Tap "Proceed".  And you'r...
  10. Unable to log in

    You may be experiencing login issues to your SimplyGo account due to one of the following reasons: The mobile number or email address used to register your EZ-Link account differs from that used for your SimplyGo account. You are using a recycl...