SimplyGo App User Guide

New Articles

  1. Checking of EZ-Link Motoring Service Transactions

    Step 1: Tap "Services"  Step 2: Select "EZ-Link Motoring" Step 2: Select the vehicle to view its transaction history. And you're done! Please note that Electronic Road Pricing charges will be reflected in your account the next day....
  2. Updating expiry date of payment method for EZ-Link Motoring Service

    Step 1:  Under the "Vehicle Details" page, t ap “Update” next to your expired card to update your payment details. Step 2: Tap “Update Expiry Date”, select the updated expiry date, then tap “Save”. And you're done! ...
  3. Changing payment method for EZ-Link Motoring service

    Step 1:  Under the 'Vehicle Details' page, tap "Change Payment Method" Step 2: Select the preferred payment method or add a new bank card. A pre-authorisation amount will be made to the bank card to authenticate its validity. The amount wil...
  4. Updating Expiry Date of Payment Method for Auto Top-up

    Step 1: Tap the profile icon Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" Step 4: Tap "Update" Step 5: Tap "Update Expiry Date" and input the date accordingly before tapping on 'Save"  And you're done! ...
  5. Changing Auto Top-up Payment Method for SimplyGo EZ-Link / Concession cards

    Step 1: Tap "Auto Top-up" on the Card Details page  Step 2: Tap "Change" Step 3: Select the new payment method Step 4: Verify the selected payment method and tap "Next" Step 5: An authorisation amount will be held on t...
  6. Changing Auto Top-up Payment Method for EZ-Link cards

    Step 1: Tap "Auto Top-up" on the Card Details page  Step 2: Tap "Change" Step 3: Select the new payment method and tap "Confirm" Step 4: An authorisation amount will be held on the selected bank card. Tap "Proceed".  And you'r...
  7. Unable to log in

    You may be experiencing login issues to your SimplyGo account due to one of the following reasons: The mobile number or email address used to register your EZ-Link account differs from that used for your SimplyGo account. You are using a recycl...
  8. Changing preferences for train disruption alert

    Step 1: Tap "Travel" Step 2: Tap "Train" then "Disruption Alert Settings" Update your preferences by tapping the toggle button beside the respective train lines ...
  9. Locating bridging bus services

    Step 1: Tap "More details" in the alert screen Step 2: Tap "Alert" then "View Free Bus Services" Affected stations will be denoted in yellow Step 3: Select your boarding and alighting stations  And available bridging bus services wi...
  10. Saving preferred train lines for disruption alert

    Step 1: Tap "Travel" Step 2: Select the train lines you wish to receive disruption alerts for and tap "Save Preferences" You will be alerted if there is a train disruption ...