SimplyGo App User Guide

New Articles

  1. Deactivating Auto Top-up for SimplyGo EZ-Link/Concession cards

    Step 1: Select the SimplyGo EZ-Link/Concession card you wish to deactivate Auto Top-up for Step 2: Tap "Auto Top-up" Step 3: Tap "Change" Step 4: Select "Terminate" ...
  2. Applying for Auto Top-up of EZ-Link/Concession cards

    Step 1:  Select the card you wish to apply Auto Top-up (ATU) for  Step 2: Tap "Auto Top-up" Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select the ATU amount You may change your payment ...
  3. Topping up your EZ-Link/Concession card

    Step 1: Tap the top-up icon Step 2: Tap the card you wish to top up Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select your top-up amount and tap "Next" You may change your payment metho...
  4. Topping up your SimplyGo EZ-Link/Concession card

    Step 1: Tap the top-up icon Step 2: Select the card you wish to top up and tap "Next" Step 3: Select the top-up amount and tap "Next" You may change your payment method if you want to, before proceeding. And you're done! ...
  5. Blocking your card

    Step 1: Select the card you wish to block Step 2: Tap the three dots at the top right Step 3: Tap "Block Card" Step 4: Select the card you wish to refund the remaining balance of your block card to or nominate a bank account And you...
  6. Viewing card details, balances & trip details

    Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...
  7. Removing a travel card

    Step 1: Select the card you wish to remove Step 2: Tap the three dots on the top right Step 3: Tap "Remove Card" And you're done! ...
  8. Adding a Concession card

    Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details, then enter a card name And you're done! ...
  9. Updating of mobile number/email address

    To update your mobile number or email address, please call the SimplyGo Hotline at 1800-2255 663 (available from 8 am to 6 pm daily) for assistance.
  10. Logging out

    Andriod Step 1: Tap "Profile" Step 2: Scroll down and tap "Logout" iOS Step 1: Tap "Profile" Step 2: Tap "Settings" Step 3: Tap "Logout" ...