New Articles | Page 5 | SimplyGo App User Guide

Blocking your card

Created On: 29/07/2024 in Card Related Features

Step 1: Select the card you wish to block Step 2: Tap the three dots at the top right Step 3: Tap "Block Card" Step 4: Select the card you wish to refund the remaining balance of your block card to or nominate a bank account And you'r...
Viewing card details, balances & trip details

Created On: 29/07/2024 in Card Related Features

Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...
Removing a travel card

Created On: 29/07/2024 in Adding/Removing Travel Cards

Step 1: Select the card you wish to remove Step 2: Tap the three dots on the top right Step 3: Tap "Remove Card" And you're done! ...
Adding a Concession card

Created On: 29/07/2024 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details, then enter a card name And you're done! ...
Updating of mobile number/email address

Created On: 29/07/2024 in Account

To update your mobile number or email address, please call the SimplyGo Hotline at 1800-2255 663 (available from 8 am to 6 pm daily) for assistance.
Logging out

Created On: 29/07/2024 in Account

Andriod Step 1: Tap "Profile" Step 2: Scroll down and tap "Logout" iOS Step 1: Tap "Profile" Step 2: Tap "Settings" Step 3: Tap "Logout" ...
Submitting a transit claim

Created On: 27/06/2024 in Claim Submission

Step 1: Select the card you wish to submit a claim for Step 2: Tap the affected transaction Step 3: Tap "File a claim for overcharged fare" Step 4: Enter your transit details Step 5: Enter your contact details Step 6: Tap "Subm...
Checking Auto Top-up status

Created On: 19/06/2024 in Auto Top-up

Step 1: Select the card you applied Auto Top-up for Step 2: Tap "Auto Top-up" And the status will be reflected. ...
Applying for Auto Top-up of SimplyGo EZ-Link/Concession cards

Created On: 19/06/2024 in Auto Top-up

Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Select the ATU amount You may change your payment method if you want to, before proceeding. Step 4: An authorisation amount of $0.50...
Adding a SimplyGo Concession card

Created On: 19/06/2024 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card / NETS FlashPay" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details And you're done! ...