Updated Articles | SimplyGo App User Guide

Adding a Concession card

Last Updated: 06/03/2026 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details And you're done! ...
Adding a SimplyGo Concession card

Last Updated: 06/03/2026 in Adding/Removing Travel Cards

Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details And you're done! ...
Changing preferences for train disruption alert

Last Updated: 10/02/2026 in Travel

Step 1: Tap "Travel" Step 2: Tap "Train" then "Disruption Alert Settings" Update your preferences by tapping the toggle button beside the respective train lines ...
Locating bridging bus services

Last Updated: 10/02/2026 in Travel

Step 1: Tap "More details" in the alert screen Step 2: Tap "Alert" then "View Free Bus Services" Affected stations will be denoted in yellow Step 3: Select your boarding and alighting stations And available bridging bus services wi...
Saving preferred train lines for disruption alert

Last Updated: 10/02/2026 in Travel

Step 1: Tap "Travel" Step 2: Select the train lines you wish to receive disruption alerts for and tap "Save Preferences" You will be alerted if there is a train disruption ...
Viewing the latest campaigns available

Last Updated: 10/02/2026 in Campaigns

Step 1: Tap "Rewards" Latest campaigns will be reflected here ...
Resetting payment PIN

Last Updated: 10/02/2026 in EZ-Link Wallet

Step 1: Tap the "Profile" icon Step 2: Tap "Settings" Step 3: Tap "Reset Payment PIN" Step 4: Enter your details and tap "Next" ...
Redeeming an e-Voucher

Last Updated: 10/02/2026 in EZ-Link Wallet

Step 1: Tap "Services" Step 2: Tap "e-voucher (EZ-Link Wallet)" Step 3: Enter your redemption code and tap "Redeem" ...
Activating/Deactivating Safety Switch

Last Updated: 10/02/2026 in EZ-Link Wallet

Step 1: Tap "More" Step 2: Tap the "Safety Switch" icon at the top right Step 3: Tap "Activate Safety Switch" Step 4: Tap "Ok, proceed" And you're done! You may deactivate the safety switch at any time by tapping "Deactivat...
Unlocking of EZ-Link Wallet

Last Updated: 10/02/2026 in EZ-Link Wallet

Step 1: Tap "More" Step 2: Tap "Pay by Wallet" Step 3: Toggle off "Lock your Pay by Wallet" Step 4: Tap "Unlock" to confirm Enter your PIN And you're done! ...