SimplyGo App User Guide

Updated Articles

  1. Activating EZ-Link Wallet with Mastercard

    Step 1: Tap "Virtual Card"  Step 2: Tap "Activate Pay by Wallet" Step 3: Tap "Activate Now" Step 4:  Tap "Proceed" Step 5: Tap "Retrieve Myinfo with Singpass" Step 6: Tap "I Agree" Step 7: Check your details and tap "Ve...
  2. Unlocking of EZ-Link Wallet

    Step 1: Tap "More"  Step 2: Tap "Pay by Wallet" Step 3: Toggle off "Lock your Pay by Wallet" Step 4:  Tap "Unlock" to confirm Enter your PIN And you're done! ...
  3. Transferring funds from EZ-Link Wallet

    Step 1: Tap "More"  Step 2: Tap "Transfer" Step 3: Tap "Select Card" to choose the card you wish to transfer the amount to Step 4:  Select from the list of eligible cards Step 5:  Enter the amount you wish to transfer and tap "...
  4. Locking of EZ-Link Wallet

    Step 1: Tap "More"  Step 2: Tap "Pay by Wallet" Step 3: Toggle on "Lock your Pay by Wallet" Step 4:  Tap "Lock Card" to confirm And you're done! ...
  5. Topping up EZ-Link Wallet

    Step 1: Tap "More" Step 2: Tap "Top up" Step 3: Select the "Top-up Amount" then tap "Top-Up" to proceed.  (If you have not added a payment method, you do so here. If you wish to change your payment method, you may also do so.) If you ...
  6. Activating EZ-Link Wallet

    Step 1: Tap "Activate"  Step 2: Tap "Let's Start" Step 3: Tap "Agree" to the Terms and Conditions Step 4:  Set up your payment PIN And you're done! You may now proceed to activate "Pay by Wallet" if you wish to. ...
  7. Unable to log in

    You may be experiencing login issues to your SimplyGo account due to one of the following reasons: The mobile number or email address used to register your EZ-Link account differs from that used for your SimplyGo account. You are using a recycl...
  8. Finding a charging station

    Step 1: Tap "Services"  Step 2: Scroll to the "Partners" tab and select "EV Charging" Step 3: Locate chargers near you by tapping "See chargers near you" Step 4:  Tap "Proceed" to continue Step 5:  Use the search bar and filter to...
  9. To start charging

    Step 1: Tap "Services"  Step 2: Scroll to the "Partners" tab and select "EV Charging" Step 3: Scan the connector ID on the charger or select the charging station manually on the map Step 4: Tap "Next" and follow the prompts to co...
  10. To end a charging session

    Step 1: Tap "Services"  Step 2: Scroll to the "Partners" tab and select "EV Charging" Step 3: Scroll to the button "Slide to stop charging" Step 4:  Wait for the app to reflect this and the station screen to show "Charging Stopped" ...