-
Last Updated: 11/09/2026
in Account
To update your mobile number or email address, please call the SimplyGo Hotline at 6883 5048 (available from 8 am to 6 pm daily) for assistance.
-
Last Updated: 11/09/2026
in Account
Step 1: Tap the profile icon (for iOS) Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" (for Android) Step 2: Tap "Payment" Step 3: Tap "Manage Payment Methods" Step 4: Select "Add New Card" Step 5: E...
-
Last Updated: 24/08/2026
in Account
You may be experiencing login issues to your SimplyGo account due to one of the following reasons: The mobile number or email address used to register your EZ-Link account differs from that used for your SimplyGo account. You are using a recycl...
-
You may send in your feedback via the e-feedback form here .
-
Last Updated: 31/07/2026
in Auto Top-up
Step 1: Tap "Auto Top-up" on the Card Details page Step 2: Tap "Change" Step 3: Select the new payment method Step 4: Verify the selected payment method and tap "Next" Step 5: An authorisation amount will be held...
-
Last Updated: 31/07/2026
in Auto Top-up
Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Select the ATU amount You may change your payment method if you want to, before proceeding. And you're done! ...
-
Last Updated: 30/07/2026
in Card Related Features
Step 1: Tap the top-up icon Step 2: Tap the card you wish to top up Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select your top-up amount and tap "Next" You may change your payment metho...
-
Last Updated: 10/07/2026
in EZ-Link Wallet
Step 1: Tap "More" Step 2: Tap "Transfer" Step 3: Tap "Select Card" to choose the card you wish to transfer the amount to Step 4: Select from the list of eligible cards Step 5: Enter the amount you wish to transfer and tap "...
-
Last Updated: 10/07/2026
in EZ-Link Wallet
Step 1: Tap "More" Step 2: Tap the "Safety Switch" icon at the top right Step 3: Tap "Activate Safety Switch" Step 4: Tap "Ok, proceed" And you're done! You may deactivate the safety switch at any time by tapping "Deactivat...
-
Last Updated: 10/07/2026
in EZ-Link Wallet
Step 1: Tap "More" Step 2: Tap "Top up" Step 3: Select the "Top-up Amount" then tap "Top-Up" to proceed. (If you have not added a payment method, you do so here. If you wish to change your payment method, you may also do so.) If you ...