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Last Updated: 24/08/2026
in Account
You may be experiencing login issues to your SimplyGo account due to one of the following reasons: The mobile number or email address used to register your EZ-Link account differs from that used for your SimplyGo account. You are using a recycl...
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You may send in your feedback via the e-feedback form here .
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Last Updated: 31/07/2026
in Auto Top-up
Step 1: Tap "Auto Top-up" on the Card Details page Step 2: Tap "Change" Step 3: Select the new payment method Step 4: Verify the selected payment method and tap "Next" Step 5: An authorisation amount will be held...
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Last Updated: 31/07/2026
in Auto Top-up
Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Select the ATU amount You may change your payment method if you want to, before proceeding. And you're done! ...
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Last Updated: 30/07/2026
in Card Related Features
Step 1: Tap the top-up icon Step 2: Tap the card you wish to top up Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select your top-up amount and tap "Next" You may change your payment metho...
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Last Updated: 10/07/2026
in EZ-Link Wallet
Step 1: Tap "More" Step 2: Tap "Transfer" Step 3: Tap "Select Card" to choose the card you wish to transfer the amount to Step 4: Select from the list of eligible cards Step 5: Enter the amount you wish to transfer and tap "...
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Last Updated: 10/07/2026
in EZ-Link Wallet
Step 1: Tap "More" Step 2: Tap the "Safety Switch" icon at the top right Step 3: Tap "Activate Safety Switch" Step 4: Tap "Ok, proceed" And you're done! You may deactivate the safety switch at any time by tapping "Deactivat...
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Last Updated: 10/07/2026
in EZ-Link Wallet
Step 1: Tap "More" Step 2: Tap "Top up" Step 3: Select the "Top-up Amount" then tap "Top-Up" to proceed. (If you have not added a payment method, you do so here. If you wish to change your payment method, you may also do so.) If you ...
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Last Updated: 10/07/2026
in EZ-Link Wallet
Step 1: Tap "Virtual Card" Step 2: Tap "Activate Pay by Wallet" Step 3: Tap "Activate Now" Step 4: Tap "Proceed" Step 5: Tap "Retrieve Myinfo with Singpass" Step 6: Tap "I Agree" Step 7: Check your details and tap "Ve...
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Last Updated: 03/07/2026
in E-voucher
Step 1: Tap "Services" Step 2: Under the "e-voucher" tab, select "e-voucher (Travel Card) Step 3: Tap 'View Purchase History' under the 'Buy' section And you're done! ...