Updated Articles | SimplyGo App User Guide

To check expiry date of Charge Credits

Last Updated: 01/10/2026 in Partners EV Charging

Step 1: Tap "Services" Step 2: Scroll to the "Partners" tab and select "EV Charging" Step 3: Tap "Account" Step 4: Tap "Charge Credits" A summary of your credits will be reflected ...
To start charging

Last Updated: 01/10/2026 in Partners EV Charging

Step 1: Tap "Services" Step 2: Scroll to the "Partners" tab and select "EV Charging" Step 3: Scan the connector ID on the charger or select the charging station manually on the map Step 4: Tap "Next" and follow the prompts to co...
Finding a charging station

Last Updated: 01/10/2026 in Partners EV Charging

Step 1: Tap "Services" Step 2: Scroll to the "Partners" tab and select "EV Charging" Step 3: Locate chargers near you by tapping "See chargers near you" Step 4: Tap "Proceed" to continue Step 5: Use the search bar and filter to...
To end a charging session

Last Updated: 01/10/2026 in Partners EV Charging

Step 1: Tap "Services" Step 2: Scroll to the "Partners" tab and select "EV Charging" Step 3: Scroll to the button "Slide to stop charging" Step 4: Wait for the app to reflect this and the station screen to show "Charging Stopped" ...
Updating of mobile number/email address

Last Updated: 11/09/2026 in Account

To update your mobile number or email address, please call the SimplyGo Hotline at 6883 5048 (available from 8 am to 6 pm daily) for assistance.
Adding a payment method

Last Updated: 11/09/2026 in Account

Step 1: Tap the profile icon (for iOS) Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" (for Android) Step 2: Tap "Payment" Step 3: Tap "Manage Payment Methods" Step 4: Select "Add New Card" Step 5: E...
Unable to log in

Last Updated: 24/08/2026 in Account

You may be experiencing login issues to your SimplyGo account due to one of the following reasons: The mobile number or email address used to register your EZ-Link account differs from that used for your SimplyGo account. You are using a recycl...
I am facing issues on the app. How do I send feedback or report issues?

Last Updated: 04/08/2026 in Enhanced SimplyGo App & App Synchronisation Troubleshooting

You may send in your feedback via the e-feedback form here .
Changing Auto Top-up Payment Method for SimplyGo EZ-Link / Concession cards

Last Updated: 31/07/2026 in Auto Top-up

Step 1: Tap "Auto Top-up" on the Card Details page Step 2: Tap "Change" Step 3: Select the new payment method Step 4: Verify the selected payment method and tap "Next" Step 5: An authorisation amount will be held...
Applying for Auto Top-up of SimplyGo EZ-Link/Concession cards

Last Updated: 31/07/2026 in Auto Top-up

Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Select the ATU amount You may change your payment method if you want to, before proceeding. And you're done! ...