Updated Articles | SimplyGo App User Guide

Removing a payment method

Last Updated: 28/11/2025 in Account

Step 1: Tap the profile icon (for iOS) Step 2: Tap "Settings" Step 3: Tap "Manage Payment Methods" (for Android) Step 2: Tap "Payment" Step 3: Tap "Manage Payment Methods" Step 4: Select the card you wish to remove...
Enabling biometric login

Last Updated: 28/11/2025 in Account

Step 1: Tap the "Profile" icon Step 2: (for iOS) Toggle on "Use Face ID for Login" (for Android) Toggle on "Use Touch ID for Login" ...
Buying a Monthly Concession Pass

Last Updated: 28/11/2025 in Concession Cards

Step 1: Select the card you wish to buy the Monthly Concession Pass (MCP) for Step 2: Tap "Buy Concession Pass" Step 3: Select the start and end date of your pass Step 4: Check your details and tap "Purchase" to proceed Step 5: Comp...
Deactivating Auto Top-up for SimplyGo EZ-Link/Concession cards

Last Updated: 28/11/2025 in Auto Top-up

Step 1: Select the SimplyGo EZ-Link/Concession card you wish to deactivate Auto Top-up for Step 2: Tap "Auto Top-up" Step 3: Tap "Change" Step 4: Select "Terminate" ...
Checking Auto Top-up status

Last Updated: 28/11/2025 in Auto Top-up

Step 1: Select the card you applied Auto Top-up for Step 2: Tap "Auto Top-up" And the status will be reflected. ...
Applying for Auto Top-up of EZ-Link/Concession cards

Last Updated: 28/11/2025 in Auto Top-up

Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select the ATU amount You may change your payment ...
Applying for Auto Top-up of SimplyGo EZ-Link/Concession cards

Last Updated: 28/11/2025 in Auto Top-up

Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Select the ATU amount You may change your payment method if you want to, before proceeding. Step 4: An authorisation amount of $0.50 ...
Blocking your card

Last Updated: 28/11/2025 in Card Related Features

Step 1: Select the card you wish to block Step 2: Tap the three dots at the top right Step 3: Tap "Block Card" If you have not completed a one-time Singpass MyInfo identity verification on the SimplyGo app, you will need to do so at th...
Viewing of monthly transaction dashboard

Last Updated: 28/11/2025 in Card Related Features

Step 1: Select the card you wish to view details of Step 2: Tap "View all" Step 3: Select the month you wish to view and tap the statement* to download transactions *Monthly statements will be available on every 10th day of the foll...
Viewing of card details for EZ-Link and Concession cards

Last Updated: 28/11/2025 in Card Related Features

Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...