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Last Updated: 20/06/2025
in EZ-Link Wallet
Step 1: Tap "More" Step 2: Tap the "Safety Switch" icon at the top right Step 3: Tap "Activate Safety Switch" Step 4: Tap "Ok, proceed" And you're done! You may deactivate the safety switch at any time by tapping "Deactivat...
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Last Updated: 22/05/2025
in EZ-Link Wallet
Step 1: Tap "More" Step 2: Tap "Pay by Wallet" Step 3: Toggle off "Lock your Pay by Wallet" Step 4: Tap "Unlock" to confirm Enter your PIN And you're done! ...
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Last Updated: 22/05/2025
in EZ-Link Wallet
Step 1: Tap "More" Step 2: Tap "Top-Up" Step 3: Select "EZ-Link Wallet" Step 4: Tap "Add a Bank Card" to add a payment method Step 5: Enter your card details Step 6: Tap "OK" Step 7: Select the top-up amount and tap "Next" ...
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Last Updated: 07/05/2025
in Card Related Features
Step 1: Select the card you wish to view details of Step 2: Tap "View all" Step 3: Select the month you wish to view and tap the statement* to download transactions *Monthly statements will be available on every 10th day of the foll...
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Last Updated: 06/05/2025
in Claim Submission
Step 1: Select the card you wish to submit a claim for Step 2: Tap the affected transaction Step 3: Tap "File a claim for overcharged fare" Step 4: Enter your transit details Step 5: Enter your contact details Step 6: Tap "Submi...
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Last Updated: 06/05/2025
in Auto Top-up
Step 1: Select the SimplyGo EZ-Link/Concession card you wish to deactivate Auto Top-up for Step 2: Tap "Auto Top-up" Step 3: Tap "Change" Step 4: Select "Terminate" ...
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Last Updated: 06/05/2025
in Auto Top-up
Step 1: Select the card you applied Auto Top-up for Step 2: Tap "Auto Top-up" And the status will be reflected. ...
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Last Updated: 06/05/2025
in Auto Top-up
Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select the ATU amount You may change your payment ...
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Last Updated: 06/05/2025
in Auto Top-up
Step 1: Select the card you wish to apply Auto Top-up (ATU) for Step 2: Tap "Auto Top-up" Step 3: Select the ATU amount You may change your payment method if you want to, before proceeding. Step 4: An authorisation amount of $0.50 ...
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Last Updated: 06/05/2025
in Card Related Features
Step 1: Select the card you wish to block Step 2: Tap the three dots at the top right Step 3: Tap "Block Card" Step 4: Select the card you wish to refund the remaining balance of your block card to or nominate a bank account And you...