SimplyGo App User Guide

Updated Articles

  1. Topping up your EZ-Link/Concession card

    Step 1: Tap the top-up icon Step 2: Tap the card you wish to top up Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select your top-up amount and tap "Next" You may change your payment metho...
  2. Topping up your SimplyGo EZ-Link/Concession card

    Step 1: Tap the top-up icon Step 2: Select the card you wish to top up and tap "Next" Step 3: Select the top-up amount and tap "Next" You may change your payment method if you want to, before proceeding. And you're done! ...
  3. Redeeming an e-Voucher

    Step 1: Tap "Services"  Step 2: Tap "e-voucher (EZ-Link Wallet)" Step 3:  Enter your redemption code and tap "Redeem" ...
  4. Locking of EZ-Link Wallet

    Step 1: Tap "More"  Step 2: Tap "Pay by Wallet" Step 3: Toggle on "Lock your Pay by Wallet" Step 4:  Tap "Lock Card" to confirm And you're done! ...
  5. Unlocking of EZ-Link Wallet

    Step 1: Tap "More"  Step 2: Tap "Pay by Wallet" Step 3: Toggle off "Lock your Pay by Wallet" Step 4:  Tap "Unlock" to confirm Enter your PIN And you're done! ...
  6. Enabling biometric login

    Step 1: Tap the "Profile" icon Step 2: Toggle on "Use Biometric ID for Login" ...
  7. Viewing of card details for EZ-Link and Concession cards

    Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...
  8. I am facing issues on the app. How do I send feedback or report issues?

    You may send in your feedback via the e-feedback form  here .  For urgent assistance, you may call the SimplyGo Hotline at 1800-2255 663 (8 am - 6 pm daily, closed on public holidays).  ...
  9. What is the difference between the existing and enhanced version?

    The latest version integrates features from the EZ-Link app, which include Auto Top-Up, EZ-Link Rewards, EZ-Link Wallet and more. Existing travel card-related services such as Concession card services, redemption of Public Transport Vouchers are sti...
  10. Can I still log in to the SimplyGo Portal with my SimplyGo account after updating to the Enhanced SimplyGo app and syncing my account?

    You will not be able to log in to the SimplyGo Portal after the update. The Enhanced SimplyGo app will serve as the go-to app for all your travel and ticketing needs.