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Created On: 29/07/2024
in Card Related Features
Step 1: Tap the top-up icon Step 2: Tap the card you wish to top up Step 3: Hold your EZ-Link / Concession card to your phone and tap "Start Scanning" Step 4: Select your top-up amount and tap "Next" You may change your payment metho...
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Created On: 29/07/2024
in Card Related Features
Step 1: Tap the top-up icon Step 2: Select the card you wish to top up and tap "Top Up". Step 3: Select the top-up amount and tap "Top Up". Tap 'Change Payment Method' if you wish to change the mode of payment, before you proceed. ...
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Created On: 29/07/2024
in Card Related Features
Step 1: Select the card you wish to block Step 2: Tap the three dots at the top right Step 3: Tap "Block Card" If you have not completed a one-time Singpass MyInfo identity verification on the SimplyGo app, you will need to do so at th...
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Created On: 29/07/2024
in Card Related Features
Step 1: Select the card you wish to view details of Step 2: View card balance, card expiry date and travel transactions ...
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Step 1: Select the card you wish to remove Step 2: Tap the three dots on the top right Step 3: Tap "Remove Card" And you're done! ...
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Step 1: Tap "Add Card +" Step 2: Select "EZ-Link / Concession Card" Step 3: Scan or manually enter your 16-digit CAN ID Step 4: Enter the requested details And you're done! ...
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Created On: 29/07/2024
in Account
To update your mobile number or email address, please call the SimplyGo Hotline at 6883 5048 (available from 8 am to 6 pm daily) for assistance.
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Created On: 29/07/2024
in Account
Andriod Step 1: Tap "Profile" Step 2: Scroll down and tap "Logout" iOS Step 1: Tap "Profile" Step 2: Tap "Settings" Step 3: Tap "Logout" ...
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Created On: 27/06/2024
in Claim Submission
Step 1: Select the card you wish to submit a claim for Step 2: Tap the affected transaction Step 3: Tap "File a claim for overcharged fare" (You can now also submit claims for "Pending" transactions) Step 4: Enter your transit details...
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Created On: 19/06/2024
in Auto Top-up
Step 1: Select the card you applied Auto Top-up for Step 2: Tap "Auto Top-up" And the status will be reflected. ...